Missing PFS GM Credits


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Grand Lodge

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Pathfinder Adventure, Rulebook Subscriber
Zyraen wrote:

They (especially the 4-5 star GMs, including you Tallow) are probably part of the maybe 10-20% customer base that accounts for maybe 80-90% of the companies' B2C sales.

So Paizo really should be looking at supporting them and keeping them happy.

And I am.

Liberty's Edge

Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Charter Superscriber

If it helps figuring this out how to fix this I do have one observation.

A big change in the big last update was associating what games are being run on what days. All the past reporting are missing that association so they do not show up on the Characters but still seem to show up on the full GM list.

For the games I controlled if I go back to edit the older game days with the actual scenarios that were run that day they then show up under the PCs.

Grand Lodge

Pathfinder Adventure, Rulebook Subscriber

Hmm, didn't work for Wednesday nights scenario. Maybe I need to go reselect it in the reporting.

Edit: Nope, but it did actually show up as the reported scenario in the edit view.

Paizo Employee Software Test Engineer

4 people marked this as a favorite.

Following up with everyone again--

To be super transparent -- Currently we're on the tail end of QA for a release we're hoping to have next week. I suspect I'll be in over the weekend for a bit in order to make sure I can get as much testing done as possible.

This specific build is mainly building up infrastructure to make the website significantly faster in the future. Theres also a few quality of life builds that are going into it as well, such as the Organized Play reporting page sorting what options it displays to you by the game type you're playing, and adding some features that were supposed to be rolled with the Pre-GenCon code that had to be cut due to time constraints.

With the specific bug that's preventing some GM reported credit from appearing in your GM Star calculation I know it's been reviewed, and while I was hopeful it would be something that made it into the GenCon follow up build it was something that needed more review. It's one of the highest priorities for the next build however, which means it should be roughly a 5 week timeframe before it sees resolution, give or take a week.

Know we are doing our best to get it resolved. There's zero question in anyones mind how much our volunteers do, and while the Organized Play page isn't properly displaying everything currently rest assured that everyone here at the office knows how much you all do. That will never be in question.

Liberty's Edge

Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Charter Superscriber

Erik what about the issue of GMed games not showing under the PCs that they are reported for?

Grand Lodge

Pathfinder Adventure Path, Starfinder Adventure Path Subscriber

Five weeks. Okay, that at least gives us a time frame.

I would consider it an awesome holiday gift to get my GM credits updated.

Hugs
Hmm

Paizo Employee Software Test Engineer

Dragnmoon wrote:
Erik what about the issue of GMed games not showing under the PCs that they are reported for?

To my knowledge that should be fixed with the other active issues outlined in this thread. :)

Liberty's Edge

Will this update allow the correct reputation (5) to be awarded for the SFS AP reporting by chance?

Paizo Employee Software Test Engineer

1 person marked this as a favorite.
Freedom Snake wrote:
Will this update allow the correct reputation (5) to be awarded for the SFS AP reporting by chance?

Ah I hadn't realized that was an issue! I'll make sure folks are aware of it and try to see if it can make it into the upcoming revisions.

Grand Lodge

1 person marked this as a favorite.
Pathfinder Adventure Path, Starfinder Adventure Path Subscriber

Three more weeks... I am waiting with anticipation.

Hmm

Paizo Employee Software Developer

Thank you all for being patient about this issue. We're looking into it, but it's been difficult to reproduce, since in order to find out what's causing GM credits to disappear, we need to catch them in the act of disappearing. Here's my understanding of the situation so far:

-When reporting Organized Play sessions, GM credits initially increase as they should, and the sessions appear under the "GM Sessions" tab on the Organized Play page.

-After some time (or after something happens), the credits suddenly disappear, as well as the GM sessions shown.

-In at least some of these cases, the sessions are still visible by navigating to the page for an Organized Play character that participated in them and viewing that character's list of sessions.

If possible, I would appreciate if those of you who have experienced this issue could PM me and let me know if this description is accurate, as well as the following:

-Which sessions disappeared/lost credits? If you don't see a record of them anywhere and don't remember everything about them, any information about them (like the name of the scenario, the date you ran them, etc.) might still help.

-Which characters were reported on the sessions?

-At what time or in what general range of time did the sessions disappear?

-Between the time that you reported the sessions and the time that they disappeared, what actions, if any, do you remember taking involving the missing sessions, characters that participated in the missing sessions, or sessions that were reported in the same event as the missing sessions?

These and any other possible clues about the disappearing sessions should help us resolve the problem more quickly.

Liberty's Edge

I don't know if it is related or not, but the problem is not confined to just PFS. SFS is "denying" table credit as well. I believe it to be the AP, but am not 100% certain. What I know:

-I did not receive my first GM Nova after my 16 Sep tables were reported, so something prior to that was the culprit.
- I had 10/10 tables credit (AP was not yet reportable)as of 30 Sep.
- As of Oct 14, I lack 4 tables of credit. There is only one scenario worth 4 tables of Gaming at this point for me, which is the AP, book 1. I don't believe it is properly assigning table credit, now that it is reportable.

I will report back if last night's table (1-05) doesn't correctly apply credit.

I will also be closing out the AP, book 2 in the LGS on 9 November and will report back on it, regardless of the outcome.

I have 11 tables of credit. I should have 15 tables of credit, as follows:

Sat, Oct 14, 2017 #1–04: Cries From the Drift
Thu, Oct 12, 2017 Adventure Path: Incident at Absalom Station (Dead Suns 1 of 6)
Sat, Sep 30, 2017 #1–04: Cries From the Drift
Sep 17, 2017 Quest: Into the Unknown
Sep 16, 2017 Quest: Into the Unknown
Sep 16, 2017 1-03: Yesteryear's Truth
Sep 15, 2017 #1-01: The Commencement
Sep 14, 2017 #1-03: Yesteryear's Truth
Sep 9, 2017 Adventure Path: Incident at Absalom Station (Dead Suns 1 of 6)
Sep 7, 2017 #1-02: Fugitive on the Red Planet
Aug 26, 2017 #1-00: Claim to Salvation
Aug 24, 2017 Quest: Into the Unknown
Aug 17, 2017 #1-00: Claim to Salvation

Like I said, I don't know if it's related to the PFS issue, but SFS also has an issue with table credit awarded, so I thought I would mention it here, just in case it is related and can help with your troubleshooting.


I can confirm that Starfinder AP#1 gives does not count for Starfinder tables GMed, but i am not sure if that problem is related to the disappearing tables.

Scarab Sages

Oh wow, after 6+years and 360+ credits I'm not sure if I'd be able to track anything down.

Silver Crusade

Well this is new. I just checked my GM credits, and the last adventure I GMed is showing the wrong name on the list. I GMed #9-03: On the Border of War last Sunday, but under the "GM Sessions" tab on the "My Pathfinder Society" page, it shows "#9-11: The Jarlsblood Witch Saga". When I click on the name of the adventure, it does take me to the correct product page for 9-03.

Other than that, and some sessions that never got reported (Gen Con!), I don't have any of the other problems with credits disappearing that others have complained about.

The Concordance

Fromper wrote:

Well this is new. I just checked my GM credits, and the last adventure I GMed is showing the wrong name on the list. I GMed #9-03: On the Border of War last Sunday, but under the "GM Sessions" tab on the "My Pathfinder Society" page, it shows "#9-11: The Jarlsblood Witch Saga". When I click on the name of the adventure, it does take me to the correct product page for 9-03.

Other than that, and some sessions that never got reported (Gen Con!), I don't have any of the other problems with credits disappearing that others have complained about.

May or may not be related but my GenCon session of #9-03 that I played displays as #9-07. I'm missing GenCon GM sessions as well but have never seen them so don't know whether they 'disappeared' or were never reported.

The Concordance

...and another interesting observation. I was going to report a session of 9-03 that I ran recently and could not find 9-03 in the Select a Scenario dropdown list. (#9-08: Birthright Betrayed is also missing while 9-09 through 9-11 are there.)

Lantern Lodge

@Robert,

The issue the local gms in my area and I are facing is not that the GM credits are disappearing from the GM sessions list.
The GMed session are appearing in the GM session list as GM credits.

However, these GM credits are not appearing on the characters' sessions list themselves.

Example (actual membership number redacted):

Character; 111111-7, has 6 games player/gmed: 3 as player and 3 gm credits.

On the character's session list only the 3 player credits are shown. The MISSING 3 gm credits only appear on the GM session list.

In the past, all 6 games/credits will appear in the character session list.
This makes the system very useful for bookkeeping purposes.

Now it is really hard to do so, as you will have to look at both the sessions and the GM sessions to check if a character has played a scenario.

We are not sure if this is the intended function of the new user-interface, but it is a huge set down from the previous one. (Where ALL session, player and GMed is shown in a character's sessions list.)

Hope this helps to understand the situation and that it can be resolved soon.

Paizo Employee Software Developer

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Secane wrote:

@Robert,

The issue the local gms in my area and I are facing is not that the GM credits are disappearing from the GM sessions list.
The GMed session are appearing in the GM session list as GM credits.

However, these GM credits are not appearing on the characters' sessions list themselves.

Example (actual membership number redacted):

Character; 111111-7, has 6 games player/gmed: 3 as player and 3 gm credits.

On the character's session list only the 3 player credits are shown. The MISSING 3 gm credits only appear on the GM session list.

In the past, all 6 games/credits will appear in the character session list.
This makes the system very useful for bookkeeping purposes.

Now it is really hard to do so, as you will have to look at both the sessions and the GM sessions to check if a character has played a scenario.

We are not sure if this is the intended function of the new user-interface, but it is a huge set down from the previous one. (Where ALL session, player and GMed is shown in a character's sessions list.)

Hope this helps to understand the situation and that it can be resolved soon.

Thank you for bringing this to my attention. I've looked into it and it appears that yes, this is a bug and not intended functionality. It should be a pretty straightforward fix to include in the next major site update.

Paizo Employee Software Developer

1 person marked this as a favorite.

It looks like some people also mentioned an issue which prevents any sessions from displaying for ACG characters. We have determined what's causing this, and it will be fixed along with the issue of GM sessions not showing up for characters. I am still looking into the issue of missing GM credits, however.

Lantern Lodge

@Robert. Thank you for looking into this!

Grand Lodge

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Pathfinder Adventure Path, Starfinder Adventure Path Subscriber

It has been five weeks since October Sixth. Are there any updates, Erik or Robert?

Hmm


Was wondering if there was any update on GM scenarios from GenCon getting posted? I know that this was being worked on in September, but I am still missing 2. One is 00-01, Silent Tide, and the other is 9-00, Assault on Absalom. I am not as worried about the 9-00, as I have a Chronicle Sheet for it, but the 00-01 I really have no evidence of since I had already run it several times and was not getting player credit, and then gave the sheet to the organizers.

I have seen a few posts sort of related to this, but am unsure whether this is a programatic issue, or if some tables might have been missed.

Any update would be appreciated.

Tirion

Silver Crusade

None of my sessions from Gen Con, as a player or GM, were ever posted. From talking to others, it seems like about half the sessions were posted during Gen Con, and the other half never were.


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Erik:

it seems that the module the Gauntlet does not add GM credit when run for PFS: GM session for event 90019, session 1,519,644

The Exchange

Six weeks plus! Any updates on the missing sessions from GenCon? Any updates on why people can't input sessions? Any updates on sessions not going to their proper places?

Any one? Any one? Bueller?

Paizo Employee Software Test Engineer

2 people marked this as a favorite.

We just hit the QA phase on our next deployment on Monday and I'm currently running my tests against the new code and reviewing fixes for known errors we're addressing. This should include most known Organized Play bugs, especially the ones mentioned here.

I suspect we're still a ways off from deploying the code as there's a fair number of fixes going into the next release along with the Holidays. I'll try to keep you all updated as I review!

The Exchange

Thank you Erik for the update and all your hard work!

Grand Lodge

Pathfinder Adventure Path, Starfinder Adventure Path Subscriber

The updates are appreciated. They keep us marginally sane. (Or saner at least!) It is really hard to be missing tables when one is on the final five star run, especially tables that were as challenging to earn as the ones at Gen Con.

Thank you for continuing to look into this one.
Hmm

Scarab Sages

yup, I'm still sitting at 343 GM credits. So whatever you did on November 27th, did not fix missing GM credits.

Paizo Employee Software Developer

2 people marked this as a favorite.

There are currently a number of organized play issues on the website, and we've been doing a lot of testing to be as thorough as possible in fixing them. We'll be releasing an update soon (targeted early this month) that should fix most or all of these issues, with the goal of making the organized play reporting system much more reliable. Below is the current status for issues that we are aware of:

  • Some users are seeing the Paizo golem and the "something went wrong" message upon trying to report on certain events. The cause of this issue has been diagnosed and the update should fix it.
  • Users are no longer able to see GM sessions on their characters' pages. This a bug, and it will be fixed in the update.
  • GM cards do not currently show novas. This will be implemented in the update.

Many GM credits and sessions are still missing. This is a bit more complicated, as there are multiple possible causes at play:

  • There seems to be some confusion about this, but ACG sessions do not give GM credits. This is the intended functionality.
  • If a session is reported incorrectly due to human error, it might not give GM credits or show up in GM sessions. This problem is a bit complicated to tackle since human error can take many forms, but we are in the process of making some structural changes to way our system handles organized play reporting that will make this sort of problem easier to track down and fix.
  • If a session is deleted or disputed, it will not give GM credits. This is intentional, although we have looked into the possibility that some bug may be causing already reported scenarios to be deleted or disputed erroneously. So far, this doesn't seem to the be the case.
  • It's possible that in some rare cases, users may lose GM credits if their GM numbers are changed. We haven't seen this happening, but it's one possible culprit, so please keep an eye out for it and let us know if it does happen.
  • If a scenario has the incorrect organized play type set when a session is reported for it and the scenario is later corrected to have the correct organized play type, the reported session will still only apply to the original, incorrect organized play program. This seems to be the cause for many missing SFS credits. This is a bug in the code and will be fixed in the update. Based on the test data, it looks like this is a major cause of missing credits, and many users will see their credits go back up due to this fix.

Silver Crusade

1 person marked this as a favorite.

Thank you to the Paizo software team for their hard work, but this doesn't address the problem I keep complaining about.

Every time I mention missing Gen Con sessions, people keep saying "the web team is working on bugs", but I really don't think this is a software problem. I still believe this is a human/paperwork problem. These sessions were simply never reported. And from talking to my friends who also went to Gen Con, it's roughly half of our group's Gen Con sessions.

The HQ staff at Gen Con were entering them into the system on site as soon as the games were completed. But for the ones they didn't get to, instead of taking the paperwork home to finish after the convention, it seems like that paperwork just got lost in transit somewhere. Nobody I know saw any new sessions added after the convention ended - any that did get reported were done within a few hours of the session being played during Gen Con.

Can someone at Paizo at least confirm that you're aware of this problem? I've mentioned it at least half a dozen times, and keep getting pointed to unrelated problems with a message that "they're working on it".

Grand Lodge

Pathfinder Adventure Path, Starfinder Adventure Path Subscriber
Robert Brandenburg wrote:

There are currently a number of organized play issues on the website, and we've been doing a lot of testing to be as thorough as possible in fixing them. We'll be releasing an update soon (targeted early this month) that should fix most or all of these issues, with the goal of making the organized play reporting system much more reliable. Below is the current status for issues that we are aware of:

  • Some users are seeing the Paizo golem and the "something went wrong" message upon trying to report on certain events. The cause of this issue has been diagnosed and the update should fix it.
  • Users are no longer able to see GM sessions on their characters' pages. This a bug, and it will be fixed in the update.
  • GM cards do not currently show novas. This will be implemented in the update.

These are all good things to fix...

As for the other factors, I am glad that you fixed the ACG sessions. But there are still missing sessions for many of us that were there once. My GM number has not changed, and they were likely orginally reported correctly. They are just missing tables.

Then there is the problem that Fromper brought up about missing GM credits for Gen Con. Like many Gen Con GMs, I am missing half my credits for Gen Con. I believe that the reporting staff of Gen Con are competent and skilled people. HQ was a tight ship, so I cannot believe the theory that reporting sheets were simply lost after then convention. If that had happened, Bob or Todd would have announced it, and they would have asked us to to confirm that our tables went off, and we would have probably gotten them all reentered again.

Still, half my Gen Con tables never showed up as reported in my records. At this point... Should we keep waiting or may we come up with an alternate method for reporting those lost credits? What I want to know is... Do you think there is a pool of reported credit that will magically return once you sort out the database, or is it time to move on with other solutions?

Hmm

Scarab Sages

There are also some unreported sessions from Paizo Con

Sovereign Court

missing Dragon*con sessions here...

The Exchange

I still have half my GM credits and two tables of play credit unaccounted for from GENCON. I still have my volunteer paper work with my GM schedule on it if someone would like to have a copy so I can get my tables. I also have the two games that I played in with the GM #s if that will help. Mostly I'm wanting to get my GM tables entered so I can get my Star/Moons that I earned correct.

Thank you for your hard work!

Silver Crusade

I'm also still waiting for a bunch of tables. Seems like I should hold off on submitting an issue, though, as there are still bugs in the system to rectify? Is it possible to sign up for an email for notification when this should be follow-up on?

Grand Lodge

Pathfinder Roleplaying Game Superscriber; Starfinder Charter Superscriber

I also found that some of the scenarios/Modules changes names in the database. I looked into this for a friend that was missing a few table credits. It turned out that We Be Goblins was the culprit. I now shows as "We Be Goblins! - Module: We Be Goblins!". The missing sessions showed in his event list but not his GM sessions. Editing the sessions and selecting the new module name corrected the issue for him.

Sovereign Court RPG Superstar 2010 Top 16, 2011 Top 32

I think the missing GenCon credits are a separate issue. Have they been inputted is the real question. I know it's not uncommon for some slips to become misplaced following the Con and be found later, but this seems later than usual. Can anyone with the Con or Org Play shed any light on this?

Paizo Employee Software Test Engineer

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I can currently verify that all reported GM sessions at GenCon are now properly displaying using the test codebase. With a bit of luck we're hoping we'll have the code rolled some time next week. :)

It's the same code causing this for other conventions, so when the code rolls you should see sessions populate regardless of event, the current code just doesn't realize it's supposed to be showing it to you.

Liberty's Edge

1 person marked this as a favorite.

Excellent news Erik, thank you!

Looking forward to an early Christmas Present!

Grand Lodge

Pathfinder Adventure Path, Starfinder Adventure Path Subscriber

Oh yay! I really want to see those credits!

Hmm

The Concordance

Erik Keith wrote:

I can currently verify that all reported GM sessions at GenCon are now properly displaying using the test codebase. With a bit of luck we're hoping we'll have the code rolled some time next week. :)

It's the same code causing this for other conventions, so when the code rolls you should see sessions populate regardless of event, the current code just doesn't realize it's supposed to be showing it to you.

By chance, have you scheduled this release yet?

Paizo Employee Software Developer

1 person marked this as a favorite.
Wallbanger7110 wrote:
Erik Keith wrote:

I can currently verify that all reported GM sessions at GenCon are now properly displaying using the test codebase. With a bit of luck we're hoping we'll have the code rolled some time next week. :)

It's the same code causing this for other conventions, so when the code rolls you should see sessions populate regardless of event, the current code just doesn't realize it's supposed to be showing it to you.

By chance, have you scheduled this release yet?

Yes, we're planning on updating the website today and we'll be keeping an eye on Organized Play reporting to make sure everything is working smoothly.

The Concordance

Robert Brandenburg wrote:
Wallbanger7110 wrote:
Erik Keith wrote:

I can currently verify that all reported GM sessions at GenCon are now properly displaying using the test codebase. With a bit of luck we're hoping we'll have the code rolled some time next week. :)

It's the same code causing this for other conventions, so when the code rolls you should see sessions populate regardless of event, the current code just doesn't realize it's supposed to be showing it to you.

By chance, have you scheduled this release yet?
Yes, we're planning on updating the website today and we'll be keeping an eye on Organized Play reporting to make sure everything is working smoothly.

Excellent! Here's hoping everything goes well for you...

The Exchange

Yay the GM sessions are visible (at least for me)! Huzzah!!!! :) :) :)

Grand Lodge

Pathfinder Adventure Path, Starfinder Adventure Path Subscriber

My table count did not go up. It went down. I am now missing two tables that I had earned post GenCon, in addition to the others. I am a sad, sad GM.

:(

Hmm

Paizo Employee Software Test Engineer

Hey Hmm!

I was seeing something earlier when reviewing that the changes had worked properly, only to find that the system was messing with me displaying cached information. If we're lucky enough it's the same situation, but we'll react accordingly if its something else.

I'm shooting you a PM so we can track down what's happening and get any outstanding issues resolved without disclosing how prodigious a GM you are. :P

- Erik K

Silver Crusade

Mine did not change. Still not showing anything from Gen Con (player or GM - total of 4 sessions missing), but everything else seems fine, as it was before.

Grand Lodge

Pathfinder Adventure, Rulebook Subscriber

I think one of my missing GenCon tables showed up. And I can now view GM sessions on character pages.

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