Starfinder Core Rulebook binding


Customer Service

Silver Crusade

Pathfinder Companion, Starfinder Roleplaying Game Subscriber; Pathfinder Roleplaying Game Superscriber

I received my CRB (subscription copy) today. It's a gorgeous book, but my copy has a binding problem. The pages aren't attached to the white strip of fabric they should be. This means the book folds in a funny way when I try to read it, and I'm sure it won't hold up under normal use. I sent a picture a few minutes ago by email.

Paizo Employee Customer Service Representative

Hi Redelia,

Thanks for letting us know! I've confirmed that your email is in the inbox, so we should be all set. Since almost all of our staff is currently at GenCon, we'll be addressing the issue after folks have returned. Just let me know if there is anything else I can help out with in the meantime, and I will be happy to do so.

Thanks, and have a great day!
-Katina

Silver Crusade

Pathfinder Companion, Starfinder Roleplaying Game Subscriber; Pathfinder Roleplaying Game Superscriber

I just wanted to send a quick update, the problem is slowly getting worse with use. The book seems to be developing a 'memory' what pages have been opened, and feel looser there. It also often makes a craching sound often when I open it. I'm almost afraid pages are going to start falling out the next time I try to read it.

After seeing many people posting with what sounds like the exact same problem, I also wanted to clarify that mine is the standard cover.


Pathfinder Card Game Subscriber

Unfortunately I have/had the same problem. I returned mine and will wait till they can get this squared away. Hopefully its only a small batch that was affected.

Silver Crusade

Pathfinder Companion, Starfinder Roleplaying Game Subscriber; Pathfinder Roleplaying Game Superscriber

As I feared, my Starfinder Core Rulebook with the improperly glued binding has continued to deteriorate. I just sent in a picture by email showing that at least one of the white fabric bits meant to hold the book together is falling out.

Liberty's Edge

1 person marked this as a favorite.
Pathfinder Adventure Path, Starfinder Adventure Path Subscriber

#chinesePrinters

Paizo Employee Customer Service Representative

Redelia wrote:
As I feared, my Starfinder Core Rulebook with the improperly glued binding has continued to deteriorate. I just sent in a picture by email showing that at least one of the white fabric bits meant to hold the book together is falling out.

Hi Redelia,

I've verified that we have your email in our inbox, and we'll be taking care of this issue as quickly as we can once folks start getting back from GenCon. Thanks for your patience! Just let me know if there's anything else I can help with.

Thanks!
-Katina


same problem. with my book

Paizo Employee Customer Service Representative

Ltcommanderszx wrote:
same problem. with my book

Thanks for letting us know! I've found your email in our inbox and flagged it to be taken care of as soon as we know the best resolution for this issue. Please let me know if there are any further questions or concerns that I may assist you with in the meantime.

Thanks!
-Katina

Silver Crusade

Pathfinder Companion, Starfinder Roleplaying Game Subscriber; Pathfinder Roleplaying Game Superscriber

I have also found odd damage to a few pages on my Starfinder CRB. Do you guys want a picture of this also, or at this point is that not useful, since it's already on your list for binding issues?

Paizo Employee Customer Service Representative

Hello Redelia,

The pictures you have sent us should be enough. Thank you!

Sovereign Court

Also having the same problem with my Starfinder CRB. Email with pictures sent. Just thought I'd add my voice. :)

Silver Crusade

Pathfinder Companion, Starfinder Roleplaying Game Subscriber; Pathfinder Roleplaying Game Superscriber

I'm trying to be patient, but I reported a problem with the binding on my Starfinder Core Rulebook over a week ago, and I frequently see others posting with the same issue and getting replacement copies set up.

Silver Crusade

1 person marked this as a favorite.
Pathfinder Companion, Starfinder Roleplaying Game Subscriber; Pathfinder Roleplaying Game Superscriber

They took care of me by email. Thanks, guys!


so yea my core rule books binding is getting worse sens i sent the photo of it last also not heard any thing sens then by email

Paizo Employee Customer Service Representative

Hi Ltcommanderszx,

I've got your email and I'm responding right now.

Thanks!
-Katina


Pathfinder Adventure Path, Rulebook, Starfinder Roleplaying Game Subscriber

I got mine at GenCon and started noticing this issue real early. I didn't realize it was a 'thing' until someone mentioned it.

What do I need to do?

Silver Crusade

Pathfinder Companion, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber
Erithtotl wrote:

I got mine at GenCon and started noticing this issue real early. I didn't realize it was a 'thing' until someone mentioned it.

What do I need to do?

Send an email to customer.service@paizo.com, along with pictures of the defect. Please be patient, they have a large backlog of emails, so a reply will come late.

Paizo Employee Customer Service Representative

Hello Erithtotl,

Franz is correct. Send us an email with some pictures of the book that we can pass along and we should be able to get a replacement sent out to you. As Franz mentioned, please keep in mind that we have a very large influx of emails and are working to get them all responded to, so it may take a while to hear back from us. We will get you taken care of.


I also have just now sent them my email with photos of my binding falling apart on the bottom and splitting on the mercenary page.

Paizo Employee Customer Service Representative

Hello Lorddoom1985,

Your first step will be to see if the place your purchased it from will replace it for you, as we have steps in place to replace damaged or defective items through distribution. If they cannot replace it for you please let us know and we should be able to get a replacement set up for you.


Hi,

I have a Starfinder core book with bad binding. I bought it last September 2017, it wasn’t from Paizo.
The book sat on my shelf until April 2018 I recently got a group together to GM Dead Suns. That's when I discovered the bad binding. It won't last much longer.
I emailed the seller and no response. I emailed Paizo customer service address twice with photos on April 26th and May 9th and haven't received a reply. I checked all my email buckets to be sure.

Is there a different email address I should use?

BTW, I have all the Starfinder books and the rest are solid, quality products as usual.

Regardless of the outcome I appreciate any assistance and thank you for your time.

Loren

Silver Crusade

Pathfinder Companion, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber

Hey EL-EL. Customer Service is a bit backlogged currently. See this post: We're up through roughly April 16th.
I'm sure they get to your mails, if they've gone through the aether, but it will take some more days.

Paizo Employee Customer Service Representative

Hello EL-EL,

Franz is correct, we are pretty backed up in the inbox. We are working to get all the emails replied to. You should be hearing back from us any time now.

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