Shipping Change: Starfinder Preorders

Customer Service

Customer Service,

Last night I learned that one of my friends will be attending GenCon this year. I asked him if he'd be willing to save me some shipping costs by picking up my pre-orders for me, and (as you might guess) he was quite enthusiastic about the opportunity to peruse Starfinder before the rest of us! :)

So, would it be possible to nominate someone else to collect my preorders for me (rather than having to leave them in my sidecart until September)?

If so, his name is Scott Baughman, and my order includes a SF CRB, a SF GM Screen, and the SF Pawn Collection.


—Michael Darnell

Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

If you have these items set to ship in September and no subscriptions are involved, your best bet might be to have him pick up whatever he can for you and then ask Customer Service to remove whatever he picks up from your sidecart (since you are not charged for anything until it actually ships).

Paizo Employee Customer Service Representative

Hello Michael,

Only subscriptions are available for GenCon pickup. Pre orders that are not part of a subscription will ship out as normal and are not available for GenCon pickup. Additionally, subscriptions can only be picked up by the person on the account, others cannot pick up your subscriptions for you.

We will have the Starfinder items available for purchase at GenCon. David's suggestion above is one that would work. If you have your friend purchase the items there I can cancel your pre orders. Do you want me to do that?

Not a bad suggestion, but doesn't pre-ordering typically carry the benefit of receiving the PDFs for free though? I wouldn't want to have to buy the PDFs separately if that's the case.

As it is, the only reason I put them in my sidecart for September is because the website wanted to charge to have each SF item shipped separately — $35 for ground shipping within the continental US just seemed silly. I've had far more than that arrive in a single Paizo shipment before for half that cost.

If I could get the 3 items I pre-ordered to go out in a single August shipment for a reasonable price, that would be vastly preferable. Is that doable?

EDIT: I just noticed that there is a SF subscription option available. Not sure if that wasn't implemented yet when I originally preordered, or if I just missed it. In any event, I think I know how to fix this myself, I'll re-edit shortly depending on how it goes...

RE-EDIT: OK, so the SF Rulebook subscription only lets me choose the Alien Archive as a starting point, not the CRB. Would it be possible to have the SF CRB pre-order turned into a Rulebook subscription and then have it and the other 3 sidecart items (I also added the free RPG day hardcopy) shipped in August?

Paizo Employee Customer Service Representative

Hello Michael,

The free PDFs are with subscription items. So the items that are pre ordered but not part of a subscription will not have free PDFs associated with them.

What you were seeing regarding shipping is an issue with our system. We can merge them into one shipment. Our system is set up to separate pre orders from other items into 'child' orders so the other items can ship out without being held up by the pre ordered items. Right now instead of putting all pre order items that release in the same month in the same child order it is putting them all into their own individual orders. Our tech team is aware and investigating the issue. If this happens you can just let us know and we will merge them all into one order. Would you like for me to move your pre ordered items out of your sidecart and into an order?

EDIT: I didn't see your edits until after I posted this. Yes, I will add the Core Rulebook to your subscription. I need you to submit the subscription first (I can't start a sub on my end).

Thanks, Diego, I don't frequent the forums much these days so I wasn't aware of that technical issue.

Anyway, I've added the product line subscriptions that I want. If you could please set the SF Rulebook sub to start with the CRB, cancel the duplicate CRB pre-order, and have everything ship together in August that would be awesome.

Guess my friend will have to buy his own SF CRB at GenCon now if he wants to check it out before I do! :D

Thanks for your help!

Looks like the SF Adventure Path sub is also trying to start with the second installment. Naturally I'd like it to start with part 1. ^_^;

Paizo Employee Customer Service Representative

Hello Michael,

I have cancelled the pre order Core Rulebook and generated a subscription one. I have put it in an order with all of the August items that are ready to go. You will be receiving an email confirmation. As for Adventure Path 1, I have added it to your sidecart and flagged it as part of your subscription so it will ship out once it is available again (you can read more about that here).

Thanks for all your help, Diego, and I appreciate the heads-up on the SF AP situation as well.

WRT the AP subscription, I'll do as Sara Marie suggests and start the AP sub with #2. I'll then buy the #1 PDF after the 17th, and then request a refund of the #1 PDF after the hardcopies of #1 are available for purchase.

Do you need me to take any further actions to get the #1 backorder squared-away?

Paizo Employee Customer Service Representative

Hello Michael,

I have already generated a #1 to your sidecart so it can ship when we have more. So there is nothing else you need to do.

You da man, thanks!

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