Unable to complete order


Customer Service


When I try to order the items currently in my cart, the order never completes. I've been having this issue for a while. Could you complete this order and ship with my subscriptions. Thanks.

Paizo Employee Customer Service Representative

Hello Salazar,

I have moved the items to your sidecart. The issue is due to your subscriptions not having a payment method attached to them. When you were trying to submit the order it was not seeing a payment method and was not letting the order go through. I see 2 payment methods on your account and I can attach one to your subscriptions so it doesn't cause a problem in August, but I will need to know which one. You can let me know which by emailing customer.service@paizo.com or giving us a call at 425-250-0800 between 10am and 5pm pacific time, Monday through Friday. You should also be able to attach it yourself if you prefer on your My Subscriptions page.


Diego Valdez wrote:

Hello Salazar,

I have moved the items to your sidecart. The issue is due to your subscriptions not having a payment method attached to them. When you were trying to submit the order it was not seeing a payment method and was not letting the order go through. I see 2 payment methods on your account and I can attach one to your subscriptions so it doesn't cause a problem in August, but I will need to know which one. You can let me know which by emailing customer.service@paizo.com or giving us a call at 425-250-0800 between 10am and 5pm pacific time, Monday through Friday. You should also be able to attach it yourself if you prefer on your My Subscriptions page.

I've removed a card so you can attach the one that is still there.

Paizo Employee Customer Service Representative

Hello Salazar,

Thank you for the update. I have attached the card to your subscriptions so everything looks good with your account now.

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