August Gen Con 2017 New Release and Monthly Thread


Customer Service

1 to 50 of 174 << first < prev | 1 | 2 | 3 | 4 | next > last >>
Paizo Employee Customer Service Manager

1 person marked this as a favorite.

Preamble: I know this is pretty text heavy, but if you want to do Gen Con pick up, I urge you to read the whole thing and let us know if you have questions.

Gen Con 50 is just around the corner and once again we will be offering Gen Con attendees who are subscribers through paizo.com the opportunity to pick up August subscription items such as the Starfinder Core Rulebook—and other Starfinder subscription products—at the show!

To opt-in to Gen Con 2017 subscription pick up, just head over to your My Subscriptions page and choose the option for "Yes, I'll pick up my subscription products at Gen Con Indy 2017." You must choose to opt-in by 11:59 PM Pacific time on Wednesday, July, 26th 2017.

How does subscription pickup work? In the weeks before the show we will create orders, settle charges, and grant PDFs for eligible products that are in your subscription order, see our August New Release Thread for more details. At the show, we'll have your items reserved for you at the sales counter in the Paizo booth, so there's no need to carry them with you as you shop or while you wait in line. To pick up your August subscription order you must have this option selected by July 26th! At the show, you will need your Gen Con badge or ID for account verification. We cannot process subscription pick ups for anyone except the account holder.

Pick up orders will not be charged shipping and handling however, a 7% Indiana state sales tax will be added. Should you fail to pick up your order, we will refund the sales tax and charge shipping and handling.

We are only able to offer pick up for August subscription items from lines that you are subscribed to. If you have a preorder in your sidecart for an August new release it will hang out in your sidecart until your next subscription shipment or you choose the "ship as soon as possible" option for your sidecart. We are not able to split your new release order up. At this time, it is all your subscription new releases or none.

Note: we have an active bug that may display a "convention pick up" option in the drop down menu of shipping options for your subscription. This does nothing. You must click the little circle next to the text that says "Yes, I'll pick up my subscription products at Gen Con Indy 2017" We cannot opt you in at the show.

The following information, including dates and expected products, is what we currently estimate and may change.

New Physical Product Releases in August

  • Paizo Subscription Products
    Pathfinder Adventure Path: #121: The Lost Outpost (Ruins of Azlant 1 of 6)
    Pathfinder Campaign Setting: —
    Pathfinder Player Companion: Elemental Master's Handbook (PFRPG)
    Pathfinder Maps: Map Pack: Village Sites
    Pathfinder Maps: Flip-Mat: Cavernous Lair
    Pathfinder Roleplaying Game: —
    Pathfinder Modules: —
    Pathfinder Pawns: —
    Pathfinder Adventure Card Game: —
    Pathfinder Adventure Card Game Class Decks: Magus

    Starfinder Adventure Path: #1: Incident at Absalom Station (Dead Suns 1 of 6)
    Starfinder Roleplaying Game: Core Rulebook
    Starfinder Accessories: GM Screen
    Starfinder Accessories: Player Character Folio
    Starfinder Accessories: Core Rulebook Pawn Collection
    Starfinder Accessories: Combat Pad
    Starfinder Maps: Flip-Mat: Basic Starfield
    Starfinder Maps: Flip-Mat: Basic Terrain

  • Subscription Product by other Publishers
    Comics: Runescars #3 (Retail Release July 26th)
    Battles Miniatures: —
    Legends: —

  • Authorization (Order Spawning) Date: July 27th
  • Begin Shipping Estimate: July 31st
  • End Shipping Estimate: August 18th
  • Street Date for Paizo Products: August 17th

  • Order Creation for Gen Con Opt In orders) Date: August 10-11th
  • Payment Settlement and PDF (where applicable) Fulfillment Date: August 10-11th
  • Order Pick Up Dates: August 17th - 20th

↬If you need to make changes to the subscription details after the auth/order creation date, double check the changes applied to both the pending order and the subscription.
↬If you have questions about your individual order or subscriptions, please start a new thread.


Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Interesting -- I have 10 subscription items that are supposed to be shipped to me in August, but only 7 of these items show up in the Gen Con Indy 2017 pickup section of the My Subscriptions page.

If I had any intention of going to Gen Con this year, I would be a bit worried for myself. As it is, I am just worried for other folks who might not get all of their subscription items at Gen Con.

Paizo Employee Customer Service Manager

I nudged a setting on a couple products and if you check again you should see them now.


2 people marked this as a favorite.

Soon my precious!


Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
Sara Marie wrote:
I nudged a setting on a couple products and if you check again you should see them now.

I see 10 and 10 now. Thanks!

Paizo Employee Customer Service Manager

Glad it worked! I'll be continuing to update the OP with the rest of the sub information this afternoon but I needed to get the placeholder thread up so we could send out the email to subscribers.

~sara marie


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

The anticipation...August is going to be great. :)

RPG Superstar 2012 Top 32

Hi! Thanks for all the info. This is awesome!

So just to make sure... Are we able to come by the Paizo booth during exhibit hall hours and pick them up at any time during the 4 days of Gen Con?

And will there be a separate little bundle specifically set aside with my name on it just waiting for me to come by and pick it up? :)


Pathfinder Lost Omens Subscriber

If you choose to pick up subscriptions at GenCon, do you get charged GenCon/Indianapolis/Indiana sales taxes, fees, etc. instead of shipping?


Clutches towel and sets up an AbadarCorp brand Asteroid Tent, complete with force shields and Kuthite Extreme™ security measures, sustaining himself with Slurm.

Only a month until it hits the shelves!!


I seem to be unable to choose the Pickup option. Despite closing out and re-opening my browser and finally just re-starting my computer, I am unable to switch my August subscriptions to GenCon Pickup.

Should I start a new thread?


Pathfinder Starfinder Roleplaying Game Subscriber

Is it legit to start a subscription for *just the GenCon timeframe* and then cancel it, or are there terms and restrictions that apply?

Grand Lodge

Pathfinder Adventure, Rulebook Subscriber; Pathfinder Battles Case Subscriber

Totally legit. But you have to go through customer service to cancel it. There is no automated way to do it yourself.

Grand Lodge

Pathfinder Companion, Pathfinder Accessories, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber

Is it possible to do the pick-up on Wednesday?


Pathfinder Lost Omens Subscriber
Swiftbrook wrote:
If you choose to pick up subscriptions at GenCon, do you get charged GenCon/Indianapolis/Indiana sales taxes, fees, etc. instead of shipping?

bump

Grand Lodge

Pathfinder Companion, Pathfinder Accessories, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Superscriber
Swiftbrook wrote:
Swiftbrook wrote:
If you choose to pick up subscriptions at GenCon, do you get charged GenCon/Indianapolis/Indiana sales taxes, fees, etc. instead of shipping?
bump

The subscription page mentions this. You get charged a 7% sales tax if you pick up your order.

Paizo Employee Customer Service Manager

Chad Bartlett wrote:

So just to make sure... Are we able to come by the Paizo booth during exhibit hall hours and pick them up at any time during the 4 days of Gen Con?

And will there be a separate little bundle specifically set aside with my name on it just waiting for me to come by and pick it up? :)

You will need to go through the line at the booth in the exhibitors hall as we process that your subscription was collected through our registers. (Usually subscribers picking up items are also making purchases so we find this method is the most efficient and fair for everyone).

We have a reserved stock of the new releases behind our sales counter. You are welcome to pick up one or all of your subscription items from the stock on the floor if you want to peruse the book(s) while waiting. Sometimes by late Saturday or Sunday one or two of the titles have sold out on the floor, and we will still have a copy reserved for you in the back.

Paizo Employee Customer Service Manager

justmebd wrote:

I seem to be unable to choose the Pickup option. Despite closing out and re-opening my browser and finally just re-starting my computer, I am unable to switch my August subscriptions to GenCon Pickup.

Should I start a new thread?

I manually poked this from our side and it appears to be selected now.

If anyone else has this issue, please let customer service know directly via email, messageboard or phone.

Paizo Employee Customer Service Manager

Partizanski wrote:
Is it possible to do the pick-up on Wednesday?

Unfortunately we cannot accommodate pick ups outside of the exhibitor hall hours, Thursday - Sunday. We can also not accommodate requests to pick up subscriptions anywhere but our exhibit hall booth at our sales counter.

Paizo Employee Customer Service Manager

2 people marked this as a favorite.

Updated the OP with some additional information.


1 person marked this as a favorite.

Thank you Sara Marie! :)


Pathfinder Starfinder Roleplaying Game Subscriber

Subscribed and set for convention pickup, see you at GenCon!


Pathfinder Companion, Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Charter Superscriber

Can someone from customer service please look into my subscriptions, preorder, and sidecart items? I am confused by the way everything is proceeding, but there is at least one duplicate item (Starfinder Character Folio) that should not be there. I have subscribed for all of the Starfinder subscriptions and should have the Pathfinder AP, RPG, Companion, Campaign Setting, and Comic subscriptions. Also, I have pre-orders for everything in Starfinder not covered by the subscriptions, including the limited edition core book. So, whatever of those items ships in August is what should be there.

I appreciate anything you can do.

EDIT: Oh, I am NOT going to be at GenCon. So, I am NOT picking anything up there. Please mail it all to me. Thanks. (Just in case any unforeseen confusion arises over that.) :)


Sara Marie wrote:
justmebd wrote:

I seem to be unable to choose the Pickup option. Despite closing out and re-opening my browser and finally just re-starting my computer, I am unable to switch my August subscriptions to GenCon Pickup.

Should I start a new thread?

I manually poked this from our side and it appears to be selected now.

If anyone else has this issue, please let customer service know directly via email, messageboard or phone.

Thank you very much!!

See you in Indy!

Customer Service Representative

Ashanderai wrote:

Can someone from customer service please look into my subscriptions, preorder, and sidecart items? I am confused by the way everything is proceeding, but there is at least one duplicate item (Starfinder Character Folio) that should not be there. I have subscribed for all of the Starfinder subscriptions and should have the Pathfinder AP, RPG, Companion, Campaign Setting, and Comic subscriptions. Also, I have pre-orders for everything in Starfinder not covered by the subscriptions, including the limited edition core book. So, whatever of those items ships in August is what should be there.

I appreciate anything you can do.

EDIT: Oh, I am NOT going to be at GenCon. So, I am NOT picking anything up there. Please mail it all to me. Thanks. (Just in case any unforeseen confusion arises over that.) :)

Hi Ashanderai,

I've done some poking and prodding and I think your account and subscriptions should be sorted out now.

If anything else still looks weird, or if you have any other questions, please let us know.

Thanks!
~Sharaya


Pathfinder Companion, Maps, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Charter Superscriber
Sharaya wrote:


Hi Ashanderai,

I've done some poking and prodding and I think your account and subscriptions should be sorted out now.

If anything else still looks weird, or if you have any other questions, please let us know.

Thanks!
~Sharaya

Thank you, Sharaya, that sounds great!


I have the main Starfinder Roleplaying Game subscription, but the core rulebook isn't listed as shipping soon like all the other subscriptions and orders.

I think unrelated, but the Starfinder Core Rulebook Pawn Collection is listed as shipping with a later subscription? Will that just be with the August shipment too?

Grand Lodge

Pathfinder Starfinder Adventure Path, Starfinder Society Subscriber

The special edition of the Starfinder Core Rulebook isn't listed.
Is that an oversight or is it not part of the august release?

Dark Archive

Pathfinder Adventure Path, Rulebook, Starfinder Society Subscriber
Damanta wrote:

The special edition of the Starfinder Core Rulebook isn't listed.

Is that an oversight or is it not part of the august release?

It is an August release, but not part of a subscription.


Sharaya wrote:

Hi Ashanderai,

I've done some poking and prodding and I think your account and subscriptions should be sorted out now.

If anything else still looks weird, or if you have any other questions, please let us know.

Thanks!
~Sharaya

Could somebody check out my account and subscriptions too? My main concern is that the Starfinder Core Rulebook isn't listed in my Upcoming Subscription Shipments, even though I have the subscription. I think everything else on there is fine, but I just wanted it to be looked and and to make sure everything is in order.

Paizo Employee Customer Service Representative

1 person marked this as a favorite.

Hello Lanitril,

You should be able to see all of the subscription items in your sidecart now. The pre order duplicates have been cancelled.


Any idea when the PDfs will be available, I managed to secure a couple slots at GenCon and would love to be able to read through and be ready for Thursday morning 8:00 am for the first sessions?


Starfinder Charter Superscriber

When should we expect the charges to go through for our subscriptions? I'm assuming some time after the July 26th cutoff.


Diego Valdez wrote:

Hello Lanitril,

You should be able to see all of the subscription items in your sidecart now. The pre order duplicates have been cancelled.

Excellent! Thank you VERY much!


If I buy the starfinder subscription and then choose convention pick up why does it still charge me shipping?

Dark Archive

Pathfinder Adventure Path, Rulebook, Starfinder Society Subscriber
andy duong wrote:
If I buy the starfinder subscription and then choose convention pick up why does it still charge me shipping?

You will be charged Indiana sales tax instead of shipping.


Starfinder Charter Superscriber

Is there a place I can check to verify what will be waiting for me at GenCon? Currently a bunch of my subscription materials are in my sidecart, but several of the accessories line products aren't showing up.

Paizo Employee Customer Service Manager

1 person marked this as a favorite.
Shadrayl of the Mountain wrote:
When should we expect the charges to go through for our subscriptions? I'm assuming some time after the July 26th cutoff.

It depends on when your order is processed for shipping. It will likely be sometime between August 1 and August 17th. Depends on a lot of factors with shipping and processing.


Clutches towel hopefully while making puppy dog eye.

Is everything still on track to begin spawning today.


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Should the comics subscriptions have spawned yet (for those of us using the "ship as soon as possible" option)?

Or is that being bundled in with the regular August subscription run this month, since they're so close together?

Paizo Employee Customer Service Representative

1 person marked this as a favorite.

Hi folks! We are still working on getting our space goblins in a row, so we are going to push back order spawning until tomorrow. Thanks so much for your patience!

Liberty's Edge

Pathfinder Adventure Path, Companion, Lost Omens, Rulebook Subscriber; Starfinder Charter Superscriber

What's the CR of a goblin duck?

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

Hello, quick update for anyone who has NOT signed up for a Starfinder Adventure Path subscription and is thinking about it: PZO7201 Incident at Absalom Station (Dead Suns 1 of 6) is going to be moving from Preorder to Backorder on paizo.com.

If you subscribe to the Starfinder Adventure Path before Dead Suns #2 subscription order creation date, Estimated Sept, 28th, and you would like to receive Dead Suns #1 as part of your subscription, you can email customer service and we will add a backordered subscription copy to ship with the first subscription shipment after the product is available.

Realistically, this means that if you choose to subscribe with #2 and get a backordered copy of #1, your copy of #1 may not end up shipping for several months.
Because the free subscription PDF is tied to your subscription product fulfilled in our system, this means you would also not get your free PDF right away.
If you choose to purchase the PDF of #1 when it releases for sale on or after August 17th, you may request a refund in store credit when your backordered physical copy has been processed for shipping.*

*This refund is only available to be processed as store credit, for individuals who:

  • subscribe to the Starfinder Adventure Path line beginning with AP#2
  • opt in (by contacting customer service) to waiting for a backordered subscription copy of SF AP #1 before Sept 28th, 2017
  • have purchased a PDF version of SF AP#1
  • contact us to request a refund at or after their order containing AP#1 is processed for shipping.

If you choose to purchase AP#1 from a retailer other than paizo.com we cannot make that part of your subscription. You will need to purchase the PDF separately.

If you have any questions, just ask: customer.service@paizo.com, 425-250-0800, Customer Service Forum.

Paizo Employee Customer Service Manager

Barring unforeseen acts of accident or forces of nature (such as a forklift spiking through a pallet of books or an earthquake) we expect to fulfill all subscription and preorders copies of Starfinder Adventure Path #1: Incident at Absalom Station, made on paizo.com before July 27th, 2017, during our initial August shipping window. August and our Gen Con release is one of our most busy and hectic times, so if you have questions, please ask them sooner rather than later.

Paizo Employee Customer Service Manager

1 person marked this as a favorite.

Pathfinder Maps Subscribers! In addition to getting Map Pack: Village Sites, you will also be getting Pathfinder Maps: Flip-Mat: Cavernous Lair with your August subscription! We apologize for the late notice. Please contact customer service as soon as possible if you have questions or concerns.


2 people marked this as a favorite.
Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
Sara Marie wrote:
Hello, quick update for anyone who has NOT signed up for a Starfinder Adventure Path subscription and is thinking about it: PZO7201 Incident at Absalom Station (Dead Suns 1 of 6) is going to be moving from Preorder to Backorder on paizo.com.

Presumably that's great news overall (although disappointing for some, I'm sure).


Shisumo wrote:
What's the CR of a goblin duck?

I guess it depends if it is a goblin-sized duck or a duck-sized goblin.

Dark Archive

1 person marked this as a favorite.
Pathfinder Adventure Path, Rulebook, Starfinder Society Subscriber
secher_nbiw wrote:
Shisumo wrote:
What's the CR of a goblin duck?
I guess it depends if it is a goblin-sized duck or a duck-sized goblin.

Either 1/3 or 1/2 CR.

Scarab Sages

Pathfinder Card Game Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Charter Superscriber

Quick question, and I'm sorry if it's been answered somewhere else. If my subs haven't been shipped out to me by gencon, August 17, can I manually buy the starfinder core rulebook pdf , and get a refund for it later, after I have access to the free one with sub? I ask because I'm very excited to read it, but in past years my stuff doesn't ship by gencon. I'm very willing to have that money tied up, but a refund later would be lovely.

Paizo Employee Customer Service Manager

Starting to ramp up the "order spawning" process for August.

1 to 50 of 174 << first < prev | 1 | 2 | 3 | 4 | next > last >>
Community / Forums / Paizo / Customer Service / August Gen Con 2017 New Release and Monthly Thread All Messageboards

Want to post a reply? Sign in.