Reaper Miniature Order

Customer Service

Sovereign Court

Hi there,

I made an order of Reaper Bones Miniatures recently. It was Order 4043075.

One of the miniatures I received (an "Oxidation Beast") came with a missing leg and damage to his underside. I sent an e-mail with pictures to the Paizo Customer service address, but received a reply. I only say this because I have pictures, but I can't post them here.

Anyhow, my main question is whether I can get a replacement from you, or if I should go to the Reaper Bones customer service to see if they can replace it, or if neither company would do such a thing. Please let me know in either case.

-Ismael Alvarez

Paizo Employee Customer Service Representative

Hello Ismael,

It looks like we responded to your email earlier today.

Sovereign Court

Terribly sorry to have made that mistake. I only just saw it a bit ago. Thank you.

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