Please fix my Starfinder subscriptions and forum tag


Customer Service


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

Hello Customer Service Team,

yesterday, after the Starfinder subscription went up, I ordered all four physical subscriptions. I chose GM Screen as my first product for the Starfinder Accessories Subscription.

However, things did not go as planned. For one, I did not get the usual order confirmation email. Also, the My Orders page only returned an error at first. Later, it became accessible, though. Order #4355054 was generated and it lists all four subscriptions, but only the GM Screen for the Starfinder Accessories Subscription. Also, all four of the Starfinder Accessories Subscription products, including the GM Screen, are still listed in my sidecart.

Furthermore, my forum tags do not match up. I think I should be getting the "Starfinder Charter Superscriber" tag, but my tags only list the individual Starfinder subscriptions, except for the Starfinder Accessories Subscription. The Starfinder subscription tags have also been inserted weirdly into the middle of my "Pathfinder Tales Subscriber" tag.

I haven't seen anything of complimentary Starfinder Society Scenario Subscription either, but I'm not sure I would, even if my Starfinder Accessories Subscription was registered correctly.

Can you please fix this? Thank you.

Regards
Stefan

Customer Service Representative

1 person marked this as a favorite.

Hi Stefan,

Sorry for any confusion. This is related to issues that we're still looking into with the tech team. We'll let you know once we get you sorted out.

Thanks!
~Sharaya


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

Thanks! I'll keep an eye on it.

Owner - House of Books and Games LLC

1 person marked this as a favorite.

I figured this was being taken care of. I'll just quietly raise my hand here too :)

Thanks!!
-burt

Liberty's Edge

Pathfinder Adventure Path, Starfinder Adventure Path Subscriber

Yup, can't wait to get my charter part on my Starfinder subs.


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

Inspired by another user with a similar issue I have decided to order the Starfinder Accessories Subscription again. This seems to have fixed the problems. My "Starfinder Charter Superscriber" tag now shows up. I'm not sure about some of the Starfinder accessory products still showing up in my sidecart, so please make sure I don't get these twice. Thanks!

Owner - House of Books and Games LLC

Hey, lookit that. My tags are still hosed but at least the Starfinder one's correct now.

Thanks Zaister!

(edit: Or I may be confused and those two tags cover everything ... but I thought battles, comics, legends and perhaps tales were different tags)


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

As you can see from my tags, Comics, Legends, and tales should be separate tags.


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Charter-squared. You guys deserve serious respect. :)


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

Thanks :)


Pathfinder Card Game, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Thanks for the tip Zaister, that seems to have worked for me too (mostly, it looks like I have 2 combat pads in my sidecart).

Customer Service Representative

skizzerz wrote:
Thanks for the tip Zaister, that seems to have worked for me too (mostly, it looks like I have 2 combat pads in my sidecart).

I did some poking and prodding so your subscriptions should be set up correctly now.

Customer Service Representative

Zaister wrote:
Inspired by another user with a similar issue I have decided to order the Starfinder Accessories Subscription again. This seems to have fixed the problems. My "Starfinder Charter Superscriber" tag now shows up. I'm not sure about some of the Starfinder accessory products still showing up in my sidecart, so please make sure I don't get these twice. Thanks!

I have fixed some stuff on your account and you should be good now. Please let us know if anything else seems amiss.

Thanks!

Customer Service Representative

I see that there are still some other raised hands in here. I'll double check y'all on Monday!

Owner - House of Books and Games LLC

Sharaya wrote:
I see that there are still some other raised hands in here. I'll double check y'all on Monday!

As always, you all are the best :)

I think I should have a bunch more tags, but I'm no longer sure how the tags actually work so I could be perfectly fine.


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

Everything seems to be in excellent order now on my side of things. Thank you very much, Sharaya, you're the best!


Adventure Path Charter Subscriber; Pathfinder Rulebook Subscriber

Me too?

Liberty's Edge

Pathfinder Companion, Maps, Pathfinder Accessories, Pawns Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Charter Superscriber

I still seem to be missing the Accessories subscription.

Lantern Lodge

Paizo Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber
gbonehead wrote:
Sharaya wrote:
I see that there are still some other raised hands in here. I'll double check y'all on Monday!

As always, you all are the best :)

I think I should have a bunch more tags, but I'm no longer sure how the tags actually work so I could be perfectly fine.

I think the Paizo Superscriber overrides all the individual pathfinder tags.

Customer Service Representative

gbonehead wrote:
Sharaya wrote:
I see that there are still some other raised hands in here. I'll double check y'all on Monday!

As always, you all are the best :)

I think I should have a bunch more tags, but I'm no longer sure how the tags actually work so I could be perfectly fine.

I've double checked your account and done some poking and prodding to make sure everything is set up correctly/you shouldn't get duplicates.

And your Charter Superscriber tag should cover everything :D

Customer Service Representative

Sublimity wrote:
Me too?

Sublimity,

For Starfinder: did you sign up for any subscriptions besides the Adventure Path and Roleplaying Game subscriptions?

Customer Service Representative

IconoclasticScream wrote:
I still seem to be missing the Accessories subscription.

IconoclasticScream,

Your subscription should be fixed now. If anything seems wrong, please let us know.

Owner - House of Books and Games LLC

1 person marked this as a favorite.
Sharaya wrote:
gbonehead wrote:
Sharaya wrote:
I see that there are still some other raised hands in here. I'll double check y'all on Monday!

As always, you all are the best :)

I think I should have a bunch more tags, but I'm no longer sure how the tags actually work so I could be perfectly fine.

I've double checked your account and done some poking and prodding to make sure everything is set up correctly/you shouldn't get duplicates.

And your Charter Superscriber tag should cover everything :D

Most Excellent. You are everything one could hope for in a Ray of Funshine :) Thanks!!!

Liberty's Edge

Pathfinder Companion, Maps, Pathfinder Accessories, Pawns Subscriber; Pathfinder Roleplaying Game Charter Superscriber; Starfinder Charter Superscriber
Sharaya wrote:
IconoclasticScream wrote:
I still seem to be missing the Accessories subscription.

IconoclasticScream,

Your subscription should be fixed now. If anything seems wrong, please let us know.

Indeed it is. Thanks! :)

The Exchange

1 person marked this as a favorite.
Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Charter Superscriber

I was having a similar issue and "fixed" it by re-ordering the Accessories. Now I see "Starfinder Charter Superscriber" against my account, but see multiple products in my side cart: GM Screen, Character Folio, Pawn Collection.

@Sharaya - could you check that everything is setup correctly for my subscriptions please? Thanks.

Paizo Employee Customer Service Representative

Hello MartinB,

Your should be able to see all of the starting items in your sidecart and the duplicates have been removed.

The Exchange

Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Charter Superscriber
Diego Valdez wrote:

Hello MartinB,

Your should be able to see all of the starting items in your sidecart and the duplicates have been removed.

Yep, looks good. Thanks very much!

Liberty's Edge

Pathfinder Adventure Path, Starfinder Adventure Path Subscriber

Shouldn't I get a charter tag?


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Looks like you need an accessories and maps subscription. The charter tag requires you be continuously subbed to all four of the physical Starfinder product lines.

Paizo Employee Customer Service Representative

Hello Michael,

As Steve mentioned, you need to have subscriptions to all 4 Starfinder subscriptions to get the Charter tag.

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