Website Can't Be reached


Website Feedback

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Liberty's Edge

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And I'm back on from my home network

Grand Lodge

1 person marked this as a favorite.
Pathfinder Starfinder Adventure Path, Starfinder Society Subscriber

And I'm reduced to https parts on laptop agaib. Tablet and phone on the same wifi have no issues.

Silver Crusade System Administrator

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Almost like clockwork...


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I had some time yesterday that both the main message board page and a thread were both timing out, usually is just been the threads

Silver Crusade System Administrator

1 person marked this as a favorite.

Main message board might timeout in this situation if you aren't currently logged in. Generally it goes to the secure for the messageboards but it might redirect to nonsecure site if you're not logged in. Based on current data, that anomaly might also be another problem or you might have tried to access while we were down yesterday afternoon for maintenance.


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Starfinder Superscriber

Yay we're back! I can browse at work again.


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>_>

<_<

A timely lifehack from the Geek Gremlin Squad... as we all know, the Internet is a series of tubes. To prevent clogs from blocking your access to Paizo and the WWW, we 'wampis recommend you pour a cup of bleach once a month on your wifi hotspot or router to dissolve any clumps before they get too big.

{spots approaching Paizo admin, flees in self-preservation}

Paizo Employee Chief Technical Officer

2 people marked this as a favorite.
Guy St-Amant wrote:

Might have found a potential cause: you have a specific hardware plugged to a specific outlet/socket, said outlet/socket is connected to a switch, maybe a lightswitch, and when the staff leave and turn off the lights...

Possible said switch is normally labeled to avoid the problem and/or only half of the outlet/socket is tied to the switch, and the hardware is plugged in that half.

It's funny you mention that, because there *is* actually a light switch in the server room that has a sticky note taped over it, keeping it in the on position; for added safety, the sticky note says "Do not turn off." But the outlet controlled by the switch (which is not actually in the server room) just has a laser printer attached to it.


1 person marked this as a favorite.
Vic Wertz wrote:
Guy St-Amant wrote:

Might have found a potential cause: you have a specific hardware plugged to a specific outlet/socket, said outlet/socket is connected to a switch, maybe a lightswitch, and when the staff leave and turn off the lights...

Possible said switch is normally labeled to avoid the problem and/or only half of the outlet/socket is tied to the switch, and the hardware is plugged in that half.

It's funny you mention that, because there *is* actually a light switch in the server room that has a sticky note taped over it, keeping it in the on position; for added safety, the sticky note says "Do not turn off." But the outlet controlled by the switch (which is not actually in the server room) just has a laser printer attached to it.

Is your password "guest"

I'm seriously asking.

Paizo Employee Chief Technical Officer

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No, it's "1234."


3 people marked this as a favorite.

I've got the same combination on my luggage!


1 person marked this as a favorite.
Vic Wertz wrote:
Cheryl Tunt wrote:

Is your password "guest"

I'm seriously asking.

No, it's "1234."

I would have guessed "password" or "Lisa".


8 people marked this as a favorite.

These outages have made me acutely aware of how much I enjoy this site. Thanks to everyone who worked on this.

Silver Crusade System Administrator

3 people marked this as a favorite.

<3

Grand Lodge

1 person marked this as a favorite.
Pathfinder Starfinder Adventure Path, Starfinder Society Subscriber

I do not want to curse it or anything, but since at least this morning local time (about 4 hours ago from this post) the website has been exemplary in response and speed on my laptop.

Whatever has been done, it seems to have worked


1 person marked this as a favorite.

I've had a lot of trouble access individual message threads for the past month on a laptop. I can get to the message board itself, but the threads just load forever until a placeholder unavailable page shows up.

Grand Lodge Director of Technology

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roguerouge wrote:
I've had a lot of trouble access individual message threads for the past month on a laptop. I can get to the message board itself, but the threads just load forever until a placeholder unavailable page shows up.

Roguerouge

Are you having difficulties this morning? We have recently implemented changes that have stabilized the site and improved performance. Recent feedback from our users has been very positive.

Dean

Grand Lodge

1 person marked this as a favorite.
Pathfinder Starfinder Maps Subscriber

There've been a couple blips for us in the Cosmic Captive Special, but all downtime has been only a couple minutes long.

It is all much improved!

Hmm

Silver Crusade System Administrator

1 person marked this as a favorite.
roguerouge wrote:
I've had a lot of trouble access individual message threads for the past month on a laptop. I can get to the message board itself, but the threads just load forever until a placeholder unavailable page shows up.

If you can give us examples of the threads that do that for you when you see it, that would help a lot. It seems you can get into this thread fine.


1 person marked this as a favorite.

I had a couple points where the site was pretty slow, but at least for me it has been up and working for the past ~2 days or so?


1 person marked this as a favorite.
JDPhipps wrote:
I had a couple points where the site was pretty slow, but at least for me it has been up and working for the past ~2 days or so?

Same experience for me but overall today has been the best day in a week.


2 people marked this as a favorite.
Dean Ludwig wrote:


Roguerouge
Are you having difficulties this morning? We have recently implemented changes that have stabilized the site and improved performance. Recent feedback from our users has been very positive.

Dean

Nope, it's finally good. If I can post on this thread, it's working.


1 person marked this as a favorite.
Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

The usual thing just happened again. Almost spot on 5.30 seattle time.

The individual threads arent reachable by computer but are by phone. The main site can be reached by either.

No goblin pictures. It just spins its wheels.


1 person marked this as a favorite.

Still up for me.


1 person marked this as a favorite.
Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Yeah its fixed now. Was a definite outage though (maybe five minutes total?)

Silver Crusade

1 person marked this as a favorite.
Pathfinder Companion, Starfinder Roleplaying Game Subscriber; Pathfinder Roleplaying Game Superscriber

Things are definitely much better, but I'm still seeing frequent very short outages (less than 5 minutes). I know it's not my internet connection, because other websites still work. It's too brief for me to do more troubleshooting.

Silver Crusade System Administrator

1 person marked this as a favorite.

Very occasionally I will see a small problem while I'm at work and I've not tracked it down yet, mostly cause it's really small blips. but we had some other problems that I know about that are causing timeouts and other problems across the board. I'd like those fixed sooner rather than later and we'll be rolling a fix later today, and I know our upstream providers are doing a lot of maintenance as well so could be something going on in multiple places. thanks for keeping on top of things though.

Silver Crusade System Administrator

9 people marked this as a favorite.

For whomever this basket of fruit, thank you very much. It's lovely. ^_^ Also it came with scissor which were in dire need for my desk so I'm pretty happy about that.

Silver Crusade System Administrator

4 people marked this as a favorite.

Also I found another thing that might have been interfering. I turned it off as it was causing some other unrelated issues. In addition, I had to remove TLSv1.1 for available SSL/TLS protocols so we're down to TLSv1.2 only. This shouldn't really effect anyone as TLSv1.1 compatible browsers are also 99% of the time TLSv1.2 compatible. We also pushed some new code today as there was a problem with a few retailer pages that were causing us a multitude of problems. Anyway, thanks for your hard work guys. We couldn't have fixed this stuff without you and I hope for a stable weekend.


1 person marked this as a favorite.

You should celebrate... <_<

>_>

...by running with your new scissors. Do EET!

Dark Archive

1 person marked this as a favorite.

Fruit baskets come with scissors now?!? Apparently I'm missing out! I can never find the scissors when I need them (even though we have 4 pairs)...

Shadow Lodge

3 people marked this as a favorite.
Pathfinder Card Game, Companion, Lost Omens, Maps, Pawns, Rulebook Subscriber
Alanya wrote:
Fruit baskets come with scissors now?!? Apparently I'm missing out! I can never find the scissors when I need them (even though we have 4 pairs)...

Wouldn't you expect to find pairs in a fruit basket?


1 person marked this as a favorite.
Alanya wrote:
Fruit baskets come with scissors now?!?.

Kind of reminds me how the bad guy gets taken out in half a dozen Lifetime movies...

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