Order 4208815

[Phoenix1990]

Hi there,
I am confused why this order is still pending?

kind regards

[Sharaya]

Hi Phoenix1990,

It looks like the system has been have trouble processing things because there is not a preferred card set for the subscription. Please set a preferred card on the My Subscriptions page. Let us know when that is done, so we can make sure the pending items process correctly.

Thanks!
~Sharaya

[Phoenix1990]

Hi Sharaya

I have just updated my card details and phone number. Thank you kindly for your assistance in this matter

[Diego Valdez]

Hello Phoenix1990,

Thank you for letting us know. The card has been charged and you should see the PDFs from this order on your My Downloads page now. I see a second order for a couple more PDFs that had the same issue. Should I push those through using the updated payment method as well?