Hi CS people
I ordered a bunch of Starfinder things and wanted it all to ship as soon as possible. Presumably, it will release around the same time as a subscription run, but just in case I selected a shipping option.
It then broke everything into seven different packets (so I had to select shipping seven times). On the odd chance that some of them are shipped outside the regular subscription schedule, will your computer be clever enough to piece such preorders together? The confirmation page seemed to suggest it was going to send each of them individually. I want it as soon as possible, but $312 shipping will test my resolve!
Cheers
Steve
I had the same thing happen. My order is 4205816 -- the system wanted to ship *everything* separately and that accrued some mighty depressing shipping and handling charges. So, I side-carted most of it in hopes that CS could help me out. I'd much rather just get all those August 2017 Starfinder goodies in one shipment, for a more reasonable shipping charge.
I was wondering about that when I ordered two Starfinder products and two pocket edition Pathfinder books. I went looking in vain for some way to set the default shipping method to "Sidecart It" before going back and changing all of those settings individually.
Customer Service Representative
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Hi CS people
I ordered a bunch of Starfinder things and wanted it all to ship as soon as possible. Presumably, it will release around the same time as a subscription run, but just in case I selected a shipping option.
It then broke everything into seven different packets (so I had to select shipping seven times). On the odd chance that some of them are shipped outside the regular subscription schedule, will your computer be clever enough to piece such preorders together? The confirmation page seemed to suggest it was going to send each of them individually. I want it as soon as possible, but $312 shipping will test my resolve!
Cheers
Steve
Hi Steve!
Thanks for letting us know! I'm not sure why it's doing that, but I've given the items a shove into a new order (#4206372) and you should be getting a new confirmation email any minute. Just let me know if anything looks wrong, and I'll be glad to get it adjusted. Otherwise, you should be all set for now!
Thanks,
Katina
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Customer Service Representative
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I had the same thing happen. My order is 4205816 -- the system wanted to ship *everything* separately and that accrued some mighty depressing shipping and handling charges. So, I side-carted most of it in hopes that CS could help me out. I'd much rather just get all those August 2017 Starfinder goodies in one shipment, for a more reasonable shipping charge.
Hi a2fan,
Thanks for notifying us! It looks like the pawns are still in their own order, but everything else is currently in your sidecart. Would you like to leave them in there to ship with your August subscriptions (except the pawns), or move them to a separate order? If you want them in a separate order, I can make sure that the system doesn't try to put them all in separate shipments again. Just let me know what you'd like to do, and I'll take care of it.
If there are any questions you may have in the meantime, fire away!
Thanks, and have a great weekend!
Katina
Hi,
So my preorder did the same thing (splitting up into two orders with separate shipping) I believe it's 4173293, but i've been wrong before.
Can't wait for Starfinder!
Edit: Also, if you could have that go out with my regular sub, that would be awesome, have a great weekend!
I had the same thing happen. My order is 4205816 -- the system wanted to ship *everything* separately and that accrued some mighty depressing shipping and handling charges. So, I side-carted most of it in hopes that CS could help me out. I'd much rather just get all those August 2017 Starfinder goodies in one shipment, for a more reasonable shipping charge.Hi a2fan,
Thanks for notifying us! It looks like the pawns are still in their own order, but everything else is currently in your sidecart. Would you like to leave them in there to ship with your August subscriptions (except the pawns), or move them to a separate order? If you want them in a separate order, I can make sure that the system doesn't try to put them all in separate shipments again. Just let me know what you'd like to do, and I'll take care of it.
If there are any questions you may have in the meantime, fire away!
Thanks, and have a great weekend!
Katina
I'd prefer to get all the Starfinder items in the same shipment please, and not as part of a subscription fulfillment. So I think that means a new order...
Thank you Katina!
Hi CS people
I ordered a bunch of Starfinder things and wanted it all to ship as soon as possible. Presumably, it will release around the same time as a subscription run, but just in case I selected a shipping option.
It then broke everything into seven different packets (so I had to select shipping seven times). On the odd chance that some of them are shipped outside the regular subscription schedule, will your computer be clever enough to piece such preorders together? The confirmation page seemed to suggest it was going to send each of them individually. I want it as soon as possible, but $312 shipping will test my resolve!
Cheers
Steve
Hi Steve!
Thanks for letting us know! I'm not sure why it's doing that, but I've given the items a shove into a new order (#4206372) and you should be getting a new confirmation email any minute. Just let me know if anything looks wrong, and I'll be glad to get it adjusted. Otherwise, you should be all set for now!
Thanks,
Katina
Thanks very much Katina. Good choice with the shipping too - unfortunately UPS won't ship to a PO Box. :(
I somehow neglected to order enough Character Folios. Can you add another five to that order for me? Or would you prefer I order them myself and then ask you to merge it?
Cheers
Steve
PS - if you could also make august be now, I'd appreciate it.
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Customer Service Representative
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I was wondering about that when I ordered two Starfinder products and two pocket edition Pathfinder books. I went looking in vain for some way to set the default shipping method to "Sidecart It" before going back and changing all of those settings individually.
Hi David,
Sorry about that! It's starting to sound like this is a problem in our system that the tech team is looking into, but it should be taken care of soon. As for your items, they do all seem to be in your sidecart, so just let me know if you would like them moved.
Thanks!
Katina
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Customer Service Representative
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Hi,
So my preorder did the same thing (splitting up into two orders with separate shipping) I believe it's 4173293, but i've been wrong before.
Can't wait for Starfinder!
Edit: Also, if you could have that go out with my regular sub, that would be awesome, have a great weekend!
Hey cap'n!
Yay Starfinder! We're all pretty excited too. :)
I've moved your preorders into your sidecart, and you should be able to see them pending there in your account. (I can't send a confirmation email from the sidecart.)
Just let me know if you need to make any adjustments before they're sent out, and I'll be happy to help out. Otherwise, have a great weekend!
Thanks,
Katina
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Customer Service Representative
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I'd prefer to get all the Starfinder items in the same shipment please, and not as part of a subscription fulfillment. So I think that means a new order...
Thank you Katina!
Sure thing! I've sent you a confirmation email for your new order, and you should receive it just a moment. Let me know if anything needs to be corrected, otherwise it should be all set to go once the Starfinder products start shipping.
Thanks!
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Customer Service Representative
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Thanks very much Katina. Good choice with the shipping too - unfortunately UPS won't ship to a PO Box. :(I somehow neglected to order enough Character Folios. Can you add another five to that order for me? Or would you prefer I order them myself and then ask you to merge it?
Cheers
StevePS - if you could also make august be now, I'd appreciate it.
Well, for your first request, that's no problem! I've upped the quantity to 6, and I'll send ya another confirmation email in just a second.
I'm not 100% sure about making August be today. I'll see if I can round up enough material components to get the ritual started, but I wanted to ask if you'd like to take a stopover in May so you can still come to PaizoCon?
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Dammit. Good point!
See, Paizo customer service are so on top of things, you even know when to refuse my requests for my own good. :p
Thanks for sorting the order - perfect!
I was wondering about that when I ordered two Starfinder products and two pocket edition Pathfinder books. I went looking in vain for some way to set the default shipping method to "Sidecart It" before going back and changing all of those settings individually.
Hi David,
Sorry about that! It's starting to sound like this is a problem in our system that the tech team is looking into, but it should be taken care of soon. As for your items, they do all seem to be in your sidecart, so just let me know if you would like them moved.
Thanks!
Katina
No problem -- I was just a little unhappy with the degree of manual effort required to get things the way I wanted. Fortunately, this problem did not crop up at the same time you were selling that last batch of individual minis. THAT would have been painful!
Oh hey! Can I be added to the list of people who need their Starfinder shipments consolidated? Eight separate packages is a bit much for me...
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Customer Service Representative
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Oh hey! Can I be added to the list of people who need their Starfinder shipments consolidated? Eight separate packages is a bit much for me...
Hey there!
No problem. I've consolidated everything into one order, and I'll go ahead and send you a confirmation email in just a moment. Let me know if there's anything else I can do to help out in the meantime.
Thanks, and have a great weekend!
Katina
Oh hey! Can I be added to the list of people who need their Starfinder shipments consolidated? Eight separate packages is a bit much for me...Hey there!
No problem. I've consolidated everything into one order, and I'll go ahead and send you a confirmation email in just a moment. Let me know if there's anything else I can do to help out in the meantime.
Thanks, and have a great weekend!
Katina
Hooray! Now I can take the money you saved me and dump it into a subscription to get the rest of the Dead Suns Adventure Path! Thanks!