Invalid Email


Customer Service


Please can my email: [REDACTED] be attributed to my account?

I attemped to change the existing email and was notified by the site that the new email was invalid, (perhaps because of the .email in the domain I purchased).

Thank you for your time and assistance. :)


Hello. My request has not been responded to, nor has it been fulfilled and it has been a month.

Paizo Employee Customer Service Representative

Hello Lady RavenWings,

I'm so sorry that your post was not responded to! It looks like it may have fallen through the cracks. I apologize for any confusion or inconvenience that this may have caused.

I've redacted the email address from your original post so you don't get any unwanted messages. :) In the meantime, I will be working with our tech team to see what can be done about this, and will send you an email to let you know once I've got some answers.

Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I'll be happy to help out as best I can.

Thanks, and have a great weekend!
Katina


Thank you ma'am, I appreciate the follow up.

Has there been any progress on this issue? I am checking in to keep the issue current and see if a solution can be reached for me.

I am consolidating all accounts into a singular account and will not be using any other account going forward shortly as I am paying for that domain, etc to simplify my agenda, workload and communications.

Thank you for your time and consideration.

Customer Service Representative

There was an issue with the .email extension. Our tech team has been investigating it and is working on a solution. We'll let you know when that fix has been implemented, but do not currently have an estimate for what day that will happen on.


Hello, I am following up with the status on the .email extension.

Customer Service Representative

Hi Lady RavenWings,

Sorry for the delay!

Unfortunately, I am currently have a hard time finding this issue in the error reporting system to see if it was ever resolved. Would you mind trying again now just to see if works now or not?

Thanks!
~Sharaya


I was able to change the email and log in with it.

Thank you for resolving this issue for me. :)

-R.R.

Customer Service Representative

Great! Glad to hear that it worked!

Community / Forums / Paizo / Customer Service / Invalid Email All Messageboards

Want to post a reply? Sign in.
Recent threads in Customer Service