There appears to be a massive 40% discount sale going on


Customer Service


... for non-Paizo products.

Hadn't seen it publicised anywhere.

I've no objection to it as a vendor - it just took me by surprise.

Richard


You seemed to be right, so I bought a couple items... and now the prices (for me anyway) are all back to normal.

I don't know what's going on, but if you are seeing sale prices, grab everything you want in one purchase.


I see price down for Paizo products also. Which makes me pissed a bit, I bought Realms of Fey a week ago.


Update: I know that the prices changed right after I made my first purchase, because I went back to grab a couple somethings I had forgotten, and the prices were back to normal/not-on-sale. But I just checked my wishlist 5 minutes ago, and the 3PP stuff is back on sale. It could be something weird going on with my copy of Firefox, or maybe it's a hungover gremlin in the server room.

Scarab Sages RPG Superstar 2015 Top 16

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Seems you are correct. All the Rusted Iron Games products are on sale as well.

Might as well take advantage of it. *rushes off to post a link on facebook and twitter*

Dark Archive

ALMOST EVERY PRODUCT IN STOCK (THE NEWEST ONES EXCLUDED) ARE OFFERED 40% CHEAPER!!!

IF YOU USE THE CODE "HOLIDAY17" THERE ARE ANOTHER 10% OFF (FOR AN EFFECTIVE PRICE OF 54% OF THE NORMAL PRICE)!

THIS SEEMS TO WORK ON ONE ORDER ONLY, SO PUT EVERYTHING YOU WANT INTO THE CART, APPLY THE CODE AND THEN ORDER! ;-)

Scarab Sages RPG Superstar 2015 Top 16

I don't know about the "newest ones excluded" part. I have products that have been released for 1 week that are included!


I bought some pdfs, it said I used Kobold Press promotion, I think this is a botch-up somewhere.

Dark Archive

I think what's happened is that Kobold Press have a 40% offer for the whole of January but that the reduction has been applied to lots of other stuff as well.

Richard

Sovereign Court

Yikes! I don't know if I'm happy about this as a vendor.


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Pathfinder Adventure Path, Rulebook, Starfinder Roleplaying Game Subscriber

Oh, this is not good.

So tempted to just go nuts on purchases.

I cannot in good conscience take advantage of what appears to be an error with the systems. It would be taking advantage of Paizo and the other 3PP's good natures.

Not gonna.

Soooooo tempted.

Sometimes being Lawful Good sucks.


Chemlak wrote:

Oh, this is not good.

So tempted to just go nuts on purchases.

I cannot in good conscience take advantage of what appears to be an error with the systems. It would be taking advantage of Paizo and the other 3PP's good natures.

Not gonna.

Soooooo tempted.

Sometimes being Lawful Good sucks.

Ok - now you're making me feel guilty.

People have taken advantage of this off me as a vendor, though. Actually, I don't mind - so anyone who wants to buy Four Dollar Dungeons at this discount is welcome to do so, but Paizo, if you're watching, I don't want this to continue for a whole month!

I'm going to have to think about whether I should exploit this as a buyer.

Richard


Wow this is what I was waiting for to order slumbering tsar and sword of air!


System error, huh? ...Yeah, I'd feel guilty taking advantage of it, too. XD (You know something's weird when people DON'T want to take advantage of a sale...)

I suppose I'll look through the catalogs anyway, though, just to see what's out.


It looks like they fixed the glitch. The prices in my cart jumped back to normal.

Dark Archive

I don´t think it was a glitch:
it was just on NEW YEAR´S EVE -
only on january 1st!

Community & Digital Content Director

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When we run sales on Paizo.com, we advertise them widely. This was an error in our system that we've turned off and will be addressing when we return to the office on Tuesday, December 3.

EDIT: Yup, Jeff is right: January 3.

Paizo Employee Chief Operating Officer, Web Store Manager

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Chris means when we reopen on January 3rd. ;)


Pathfinder Adventure, Adventure Path Subscriber

For the record, I'll be okay if there needs to be an adjustment to my holiday17 order yesterday.


Anguish wrote:
For the record, I'll be okay if there needs to be an adjustment to my holiday17 order yesterday.

Yeah, I bought stuff too at the wrong price, so go ahead and adjust my two orders (#4177926 & #4177993) to what they should have been. (I also just sent an email about this to custserv.)

Paizo Employee Customer Service Manager

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Looking into the scope of this. We're working making sure that customers and consigners are not adversely affected and if we need to make any changes to orders that were processed.

Paizo Employee Customer Service Manager

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Reviewing what happened, the sale mishap was active for part of Sunday, January 1st. We are not going to adjust the orders that were submitted during that time. If you got through checkout with the sale prices, it was your lucky day.

If you were not able to submit your shopping cart until after we corrected the sale issues and your order was submitted with the correct prices (i.e. not the discounted prices), we are happy to help cancel the order for you if you have not downloaded PDFs or if your order has not shipped. If you have questions or concerns about an order, please contact us as soon as possible.

I've turned over the data for which items were purchased to our financial team so they can ensure the consignment items that were purchased are not adversely affected by this discount.

For those of you who have offered to have your order adjusted, that is very gracious of you. However, in this case, leaving the orders alone as much as possible will lead to the smoothest resolution on our end.

Let me know if you have any questions!

thanks
sara marie


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Pathfinder Adventure, Adventure Path Subscriber
Sara Marie wrote:
For those of you who have offered to have your order adjusted, that is very gracious of you. However, in this case, leaving the orders alone as much as possible will lead to the smoothest resolution on our end.

That is beyond amazing.

I recognize that what you're saying is that you're going to pay the 3rd-party companies their normal full cut, even if you didn't charge me enough to do so. Without knowing the precise math, I recognize that very likely means a loss due to the margins I've heard bandied about, and the percentage of the accidental discount.

I know there are laws regarding completed transactions and mistakes in advertised prices etc, etc. But there's ethics too.

I absolutely know that many, many people are of the "you snooze, you lose" mind-set and I respect the sanctity of an organism to view things primarily from their own betterment's standpoint. But I've never been comfortable being me-first...

So. With most heart-felt appreciation, I would like to thank Paizo for being... awesome. I truly hope that the scope of this was contained enough that any fiscal loss harms neither the company, nor the employees that make it work.

Paizo Employee Customer Service Manager

Anguish wrote:
So. With most heart-felt appreciation, I would like to thank Paizo for being... awesome. I truly hope that the scope of this was contained enough that any fiscal loss harms neither the company, nor the employees that make it work.

Scope was relatively small. Thanks you!

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