No Order Confirmation for December Subscription

Customer Service

Lantern Lodge


I think there must be something wrong with my account because for the second straight month, I haven't gotten the shipping notice. Last month you were able to manually force it to go, but since it seems to be the new normal, I hope you can figure out what is going on or help me to make changes on my end. Let me know if there is anything I can do. Definitely looking forward to these releases!


Paizo Employee Customer Service Representative

Hi Michael,

Thanks for letting us know about this. I'm sorry it's been such a hassle! For now, I've manually generated this month's items into a new order, #4153423. I'll be sending you a confirmation email for that in just a moment, so feel free to look it over and make sure that everything is correct.

In the meantime, I will have our tech team take a look at your account and see if they can figure out what is causing the issue. Hopefully they should be able to get some information, and I'll let you know if there's any other info we may need from you.

Just let me know if there are any further questions or concerns that I can help out with, and I'll be more than happy to do so. Thanks, and have a great evening!


Lantern Lodge

Thanks! I got the authorization email and things look good. Let me know if there is anything I can do to help with the troubleshooting.


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