Two questions concerning my subscription orders, that still show as pending. I sent an e-mail, but it seems like this might be the preferred method of getting in touch?
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Order 4118314: I took a subscription to the card game last Sunday, starting with the character add-on deck. I had assumed that deck 2 would also be included straight away. It isn't shown on the 'Upcoming shipment' part of the "My subscription" page. Could you check into that, to make sure I don't miss an installment?
Order 4093911: This order was submitted on October 29th, including both my Pathfinder Companion sub and items from my sidecart. I noticed that Blood of the Beast has already hit the street date, but my order still shows as 'Pending'. It's been over two weeks now. Could you check that nothing went wrong with the order?
Lastly: Would it still be possible to combine both orders, to save on shipping?
Customer Service Representative
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Hello Iff,
Thank you for letting us know about this! I have combined the two orders, and placed Adventure Deck #2 and the promo card into the order as well. I will be sending you an updated confirmation email in just a moment. Once our warehouse has processed the order for shipping, you should receive another email to let you know that it's on the way.
Please let me know if there are any further questions or concerns that you may have in the meantime, and I will be glad to help.
Thanks!
Katina
Thanks for fixing this. I do have one more question. It might be a bother, but I figured it'd never hurt to ask: I noticed that my combined order has almost reached 100 dollar. Could I add one more item to bring me over $100 and take advantage of the reduced shipping cost offer?
(If so, I've been eyeing http://paizo.com/products/btpy9ocl?Pathfinder-Worldscape-1)
I just received the e-mail that my order has been shipped. The message above is no longer relevant.
Sorry about that! Looks like the warehouse got to it before we did.
If we can help with anything else, please let us know.
Thanks!
~Sharaya