Paizo Order #4077128 Shipment


Customer Service


Pathfinder Battles Case Subscriber; Pathfinder Roleplaying Game Superscriber; Pathfinder Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Hello

I got my order in the mail today. The Curse of the Crimson Throne (PFRPG) Limited Edition Hardcover. What I received was not the limited edition but is a regular hard cover one. I changed the order back on September 26, 2016 from the hardcover to the limited and have been billed for the limited.

Thanks Bill

Paizo Employee Customer Service Representative

Hello Bill,

Thank you for bringing this to our attention! I've taken a look into your order, and you were indeed supposed to get the Limited Edition, so there must have been a mixup when the order was being packed up. I'm sorry for the confusion!

I can go ahead and get a replacement order set up to be sent out to you with your next subscription shipment. In the meantime, we'll send you a shipping label to have the incorrect book sent back to us. Would you prefer for us to send you the label in the mail or just email it to you? Just let me know and I'll get that taken care of for you.

If there are any further question or concerns that you may have in the meantime, please don't hesitate to ask and I will be more than happy to help out.

Thanks!
Katina


Pathfinder Battles Case Subscriber; Pathfinder Roleplaying Game Superscriber; Pathfinder Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Just mail it to me please. I take it I will not be charged any extra shipping to have the new book shipped to me ?

Paizo Employee Customer Service Representative

Nope, the replacement book will be sent out without any additional charges, since you've already paid for it and the shipping. I'll get that label sent out as soon as possible. Just let me know if there's anything else I can help out with in the meantime.

Thanks!


Pathfinder Battles Case Subscriber; Pathfinder Roleplaying Game Superscriber; Pathfinder Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

I still have not gotten the return shipping label.

Paizo Employee Customer Service Representative

Hello Uncle Billy,

Thank you for reminding me! It looks like I had forgotten to send it in the bustle of last week, so I will be sure to get that sent out today. I'm very sorry for the delay and any confusion it may have caused.

Just let me know if there's anything else I can help with in the meantime.

Thanks!
Katina

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