November 2016 Subscriptions


Customer Service

Lantern Lodge

Howdy! Did something happen with my November 2016 subscriptions? I don't think I ever got an authorization or shipping notice.

Michael

Customer Service Representative

Hello Michael,

Thank you for letting us know. It looks like the auth didn't generate an order for you. I am not sure why but am asking the tech team to take a look at your account. I have generated your order and you should be receiving an email confirmation for it. I am asking the warehouse to get it going right away.

Lantern Lodge

I was wondering if it was a credit card issue since our banks keep reissuing them for security reasons, but didn't get a notice of a problem if it was. I just got the pending notice. Thanks a ton!

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