Just curious about order #4121873


Customer Service


Pathfinder Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Oh, Resplendent Customer Service Representatives,

So i got my getting it ready for shipment email and accompanying PDF on Nov. 1st. but the post office has yet to list any information about tracking or what not, and i was just curious if there's any further information you can glean on your end or not, probably not as it seems a post office issue, but i thought i'd at least ask.

Just curious, no worries. :-)

P.S. I hope everyone had a wonderful weekend. :-)

Paizo Employee Customer Service Representative

Hi Captain Yesterday,

Thanks for letting us know! It sounds like there may have been a handful of orders that were processed for shipping but have not yet had their tracking information updated. This could mean that there was a delay when they initially changed hands between our warehouse and the USPS, so that might explain why there have not been updates yet.

I would give it a few more days for the updates to show up, and if you still haven't seen any progress, let us know and we can get a new copy sent out to you.

Otherwise, you know where to find us if there's anything else we can help out with. ^_^

Thanks!
Katina


No problem, thanks! I'll try not to turn left at Albuquerque again... oh darn it... gets out map and a carrot, scratches head.

Paizo Employee Customer Service Representative

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You know, being from Albuquerque I can give you directions if you need them.


Pathfinder Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Oh I'll totally call Paizo asking for directions to Walter White's house! :-)

I just wanted to update that it seems to be on it's way, through Fyfe even, which I think is a first.

A big thanks to whoever had to root through the couch cushions looking for it.

Thanks! And have a great weekend! :-)


Pathfinder Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

The order is lost somewhere in Illinois (i assume, it hasn't updated) i either want a refund or a new one sent ASAP.

over three weeks for one order to ship five states is terrible.

Paizo Employee Customer Service Representative

Hello Captain Yesterday,

I'm sorry that your order still has not arrived! It looks like we may have had some delays with a batch of orders, which resulted in orders taking longer to update than normal. I apologize for any inconvenience this may have caused!

It looks like your order was just scanned in Illinois on Saturday, and it may very well still be en route. We sometimes see this delay when orders are transferred from the courier to USPS, but typically they still arrive at their destination a few days afterwards. I believe that it should be showing up any day now, but if you still have not seen it by Thursday or Friday, I will get a new one on the way to you as soon as possible.

If there's anything else we can do to assist you in the meantime, please let me know.

Thanks, and have a great day!
Katina


Pathfinder Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

I'm not waiting until Thursday or Friday.

I've already waited more then long enough, so considering the extreme wait i really must insist on either a refund or a new copy sent ASAP.

I've never, ever had it take more then two days to get from where it was last scanned to my door.


Pathfinder Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Okay, I probably shouldn't post while the kids are bickering right behind my back and I have a cold.

Sorry! I can wait until I see what emerges from Illinois this week.

I've already waited this long. :-)

Have a Happy Thanksgiving!

Customer Service Representative

Because a majority of our subscription orders are processed in waves/batches, it can be difficult to pinpoint precisely where any given package is during the subscription shipping window. Orders are processed in batches of labels to help get PDFs to accounts as quickly as possible, and to help the warehouse process orders as efficiently as possible. The November subscription shipping window was estimated to be October 31st through November 14th. This is why your shipping confirmation email states that your November order should leave the warehouse by Monday, November 14th. That means that your package could leave the warehouse anytime between when you get the shipping confirmation email and the estimated end shipping date.

Unless the tracking starts updating on a different date, we don’t generally start counting the estimated transit time until the end of that shipping window. In most cases, subscription shipments are wrapped up by or before the end of the estimated shipping window. Unfortunately, this month had some unexpected delays that did make some shipments take a bit longer to get moving.

We’re glad to hear that your shipments normally make it to you much more quickly, however, mail services can experience delays for a number of reasons, and some orders make take to longer end of their estimate to arrive.

Since the tracking was updated recently, we do not believe that the order is lost yet. Because Standard Postal Delivery involves a transfer between UPS Mail Innovations and the US Postal Service, we have found that occasionally the parcel will miss a scan along the way and no information will be updated. Even though data is not being updated, we find that the parcel is almost always still on its way. We do not consider these parcels missing until they have exceeded their delivery estimate.

Your order has an estimate of 4 to 8 business days in transit. This looks like it should put it arriving sometime between today and Tuesday the 29th. It will most likely arrive before any replacement we set up could make it to you. If it does not make it to you, we would be happy to set up a replacement (please note that we generally put replacements for lost subscription items into the next subscription shipment).

We are sorry for any frustration. We are hoping next month goes more smoothly, for everyone.

Customer Service Representative

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captain yesterday wrote:

Okay, I probably shouldn't post while the kids are bickering right behind my back and I have a cold.

Sorry! I can wait until I see what emerges from Illinois this week.

I've already waited this long. :-)

Have a Happy Thanksgiving!

You have a Happy Thanksgiving too! Hope you're feeling better by then.


Update time!

It arrived Saturday after making what I assume to be a wrong turn at Albuquerque (and with Diego out for the holiday no less) and arrived in pristine condition whilst I was at work.

Thank you everyone for understanding, and especially thanks for the Christmas card every year, it is literally our family's favorite card we get every year. So thank you, everyone! It's been a a hard few weeks emotionally (my mom passed away a few weeks ago) so I'm sorry I haven't always seemed my unflappably cheerful self.

But this helps, and it's not just finally getting the book, excellent customer service, and the Christmas card, it's everything you guys have done for me over the years, teaching me to write, and giving me a voice and a way to express myself in word that's not just ALL CAPS with bad grammatical errors.

So thank you, everyone! And Merry Christmas!

Paizo Employee Customer Service Representative

I'm sorry for your loss, Captain. You and your family are in my thoughts. My condolences.

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