Double Charge at GenCon

Customer Service

Liberty's Edge Contributor, RPG Superstar 2012


My daughter bought a couple of things at GenCon, and it was mentioned that she might get double charged. Orders 4034218 and 4034227 hit at pretty much the same time and have the same contents, so it looks like she did. Can you reverse one of the charges when you get a chance?


Paizo Employee Customer Service Representative

2 people marked this as a favorite.

Hi Mike,

Thanks for letting us know! I did see a duplicate order, so I've now canceled it and refunded the cost back to the original method of payment. Those funds should appear within 1 - 5 business days, depending on the bank.

Just let me know if there are any further questions or concerns that I can help out with, and I'll be more than happy to do so. Thanks, and have a great day!


Liberty's Edge Contributor, RPG Superstar 2012

Thank you kindly, Katina! :D

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