August 2016 New Release Shipping Thread


Customer Service

Paizo Employee Customer Service Representative

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The following information, including dates and expected products, is what we currently estimate and may change.

New Releases in August

↬If you have anything in your sidecart that is *ready to go* when we run the order spawning process, it will be shipped with this subscription.
↬If you want to add anything to this subscription order, you have until the authorization date to add it to your sidecart. If it is after the authorization date, make sure you choose to ship with the pending order number.
↬If you add an item to a pending subscription order and the added item has a "should ship from warehouse estimate of 4-11 business days or longer, your subscription shipment will wait until that new item(s) arrive before it can be shipped. This may delay your subscription shipment!
↬If you need to make changes to the payment method or shipping address, you can make changes to the subscription until the authorization date, if it is after the authorization date, double check the changes applied to both the pending order and the subscription.

❆✿❄If you have questions about your individual order or subscriptions, please start a new thread.❆✿❄

Paizo Employee Customer Service Representative

Update: Planes of Power has been moved to September, along with all of the Dark Eye products.


Aw. I was hoping to see this before Labor Day. :p :) Oh well.

Thanks for the update Katrina. *hands her a cookie*

Paizo Employee Customer Service Representative

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Update: The Polaris Character Files actually come as singles, rather than a 5 pack.

Paizo Employee Customer Service Representative

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Thomas Seitz wrote:

Aw. I was hoping to see this before Labor Day. :p :) Oh well.

Thanks for the update Katrina. *hands her a cookie*

Not sure who Katrina is, but I'll definitely make sure she gets the cookie. I totally won't eat it... >_>


Whoops! I meant Katina. :) Katrina is your evil twin from Earth-9200.


Pathfinder Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Just ONE cookie?

That's just sad, no one wants just ONE cookie. :-D


Captain,

I have more. I just thought giving a person a cookie was better for them than giving them like a baker's dozen.


Pathfinder Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

That's not how cookies work.

The more you eat, the healthier they are. :-)


You say so Captain.

My mom disagrees.

Grand Lodge

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All due respect...your mom is wrong!

LOL

Dark Archive

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Pathfinder Adventure Path, Rulebook, Starfinder Society Subscriber

The cookies are meant to be given one at a time, as a temptation to the dark side.


Wouldn't a weekend in Vegas accomplish the same thing, and get it done way faster.

Dark Archive

Pathfinder Adventure Path, Rulebook, Starfinder Society Subscriber

Let's just say Vegas has temptations that are far better than cookies.


Blasphemy! Cookies are life!

Just you know...too much of them ends it. ;)

Paizo Employee Customer Service Representative

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UPDATE: The Munchkin Pathfinder release has been pushed back a bit, but we don't yet have a date for it. We'll make sure to let you folks know when we do.

Otherwise, we've been poking and prodding the auth, doing some extra testing to make sure that nothing will catch on fire. Con Crud has taken a toll on a fair share of Paizonians, so we are going a bit slower than normal. We'll try to keep you all as updated as we can. :)


Did you need more cookies Katina? Cause I have more if that will help!


Pathfinder Companion, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber

Is that why my August subscription order completely disappeared?

Paizo Employee Customer Service Representative

Thomas Seitz wrote:
Did you need more cookies Katina? Cause I have more if that will help!

More cookies are pretty much always a good idea. ^_^

Paizo Employee Customer Service Representative

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Alrighty folks, we've powered up the Death Star auth and are taking aim at Alderaan subscriptions! You should start to see giant green lasers order confirmation emails coming your way soon.

Grand Lodge

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Pathfinder Adventure, Rulebook Subscriber; Pathfinder Battles Case Subscriber

Huzzah! TOZ needs his cheap modules!


Pathfinder Companion, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber

And then it reappears, albeit slightly modified...

I had cookies with my imitation CoCo Curry, today. Tasty.

Paizo Employee Customer Service Representative

taks wrote:

And then it reappears, albeit slightly modified...

I had cookies with my imitation CoCo Curry, today. Tasty.

Hi taks,

Starting the authorization usually causes the "My Subscriptions" page to go a bit wonky and not display properly. As far as I can tell, the auth hasn't reached your account yet, so anything you're seeing at the moment may be prone to display bugs. Once your order is generated, you should receive a confirmation email with the order number, and you should be able to see it in your Order History. If that happens and anything looks like it's missing/incorrect, just let me know and I'll take a look! :)


Pathfinder Companion, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber

That's how the system keeps us all on our toes. Got it.

Also, I needed to mention the cookies. Safeway sells something called brown butter cookies that everyone should try.


Taks,

I'm not a fan of peanut butter cookies.


Pathfinder Companion, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber

Not peanut butter, actual butter that's been browned. Recipes abound online.


Ah! My mistake Taks! I misread. That actually DOES sound good. *is a fan of shortbread*


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Pathfinder Adventure Path, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Of course the bonus of being a former baker, I almost never waste money on store cookies.

Worked at Great Harvest Bread Co. On Sandpoint Way in Seattle. :-)

Paizo Employee Customer Service Representative

Hey folks, a (somewhat belated) update: our warehouse has started shipping out subscriptions, so shipping confirmation emails should be trickling in soon.

If you've noticed anything incorrect on the email you received when your order was generated, please let us know before yours is shipped so that we may correct it. Otherwise, keep an eye out for your emails and downloads!

Shadow Lodge

Huzzah!


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Pathfinder Companion, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber

It's like watching a pot of water trying hard to boil. While eating cookies.


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

I'm just hoping to not be in the last couple of days. Again. :-(


Pathfinder Companion, Maps Subscriber; Pathfinder Roleplaying Game Superscriber
Paul Ryan wrote:
I'm just hoping to not be in the last couple of days. Again. :-(

I was toward the end last time and got my August shipping notice yesterday. Of course, my July sub had extra items shipping with it, while this month is as simple as it gets (just an AP volume).


My order has been pending for almost a week now... is that normal?


Paizo Superscriber; Pathfinder Companion, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

Yes. In theory, if you didn't get your shipping notice today, you should get it tomorrow. Which reminds me, I should make sure my checking account has enough money in it. :-)


Pathfinder Battles Case Subscriber; Pathfinder Maps, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Maps, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
The Jester King wrote:
My order has been pending for almost a week now... is that normal?

It can be. On particularly busy months, the process of shipping out all subscriptions can take a full two weeks.

I believe the warehouse crew are working pretty hard given the recent sale. That's probably drawn things out a little this month.


Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

The end shipping estimate in the first post is tomorrow. They normally make a post in this thread to announce when they are done. Since they haven't made that post, they are still at it. You have no cause to worry unless you don't get your shipping e-mail by the time they make that post or (worse and thus far less likely) they close up for the weekend with no further news.

Customer Service Representative

The warehouse should be finished shipping subscriptions now.

If you haven't gotten your shipping notification yet, and do not know why, please let us know in a new thread or by email.

Thanks!
~Sharaya

Scarab Sages

Hi, I started a subscription over the weekend for Strange Aeons (late to the game). Am I only able to download once it's been shipped even if it's available to everyone now?

Silver Crusade

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Pathfinder Companion, Pathfinder Accessories Subscriber; Pathfinder Roleplaying Game Charter Superscriber

Yeah, for subscriptions the download is always tied to the shipping of the book.

Paizo Employee Customer Service Representative

minoritarian wrote:
Hi, I started a subscription over the weekend for Strange Aeons (late to the game). Am I only able to download once it's been shipped even if it's available to everyone now?

Hi minoritarian,

Thanks for your question! As Franz said above, the PDF is tied to the shipment of your subscription order. Once the order has been processed for shipping, you should receive a confirmation email to let you know that it is on the way and that the downloads are now available on your account.

It looks like this particular order has come up against a problem with the payment method, so we haven't yet been able to ship it. (You should have received an email about this earlier today which will clarify how to resolve the issue.) Once that's all taken care of, the order should be able to process just fine.

I hope this helps! You can find more information about how our subscriptions work on our FAQ here, but I'll be happy to answer any further questions or concerns that you may have in the meantime.

Thanks, and have a great day!
Katina


Paizo Charter Superscriber; Pathfinder Companion, Pathfinder Accessories Subscriber; Starfinder Charter Superscriber

When will we see a thread for September?


Zaister wrote:
When will we see a thread for September?

Yes, I'm wondering as well.

Paizo Employee Customer Service Representative

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Ask and you shall receive!

Sorry, these last couple have really snuck up on us. Just chime in on that thread if you have any question about September products ^_^


Paizo Superscriber; Pathfinder Companion, Pathfinder Accessories, Starfinder Accessories, Starfinder Adventure Path, Starfinder Roleplaying Game, Starfinder Society Subscriber

August is officially over — I got my sub shipment today. :-)

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