Didn't there used to be a 10-15% discount on subscriptions or was that only on APs?
Didn't there used to be a 10-15% discount on subscriptions or was that only on APs?
That's Pathfinder Advantage, which only comes with the AP subscription.
I haven't gotten mine yet either. :-)
If there are issues with shipping because of the sale, a head's up of some kind would be appreciated. :-)
My order should NOT be for convention pickup.
I'm really starting to get worried about my order, again some reassurance goes a long way. :-)
My order should NOT be for convention pickup.Well then you should have nothing to worry about.
Well then what's up with it. This does nothing to alleviate my concerns, i'm not made of constantly regenerating money, once it's gone it's gone.
I started a thread about the order 4 hours ago, yet nothing heard back, extremely disappointed. :-(
It's day 3 of an 11-day shipping window. It's a little early to panic. I haven't gotten my shipping notice either, fwiw.
•Begin Shipping Estimate: July 25th
•End Shipping Estimate: August 4th
My order should NOT be for convention pickup.Well then you should have nothing to worry about.
Well then what's up with it. This does nothing to alleviate my concerns, i'm not made of constantly regenerating money, once it's gone it's gone.
I started a thread about the order 4 hours ago, yet nothing heard back, extremely disappointed. :-(
I just got mine so here is hoping yours is on the way soon!
Customer Service Manager
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My order should NOT be for convention pickup.Well then you should have nothing to worry about.
Well then what's up with it. This does nothing to alleviate my concerns, i'm not made of constantly regenerating money, once it's gone it's gone.
I started a thread about the order 4 hours ago, yet nothing heard back, extremely disappointed. :-(
I apologize, for misunderingstanding your concern as I didn't not realize you had posted regarding your order specifically in another thread.
We currently are on day 3 of about a 2 week shipping window. We ship as quickly as we can, but because of the vast number of orders going through as fast and efficiently as we can, we cannot pinpoint when any one order will ship.
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Customer Service Manager
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Ok, we've been applying blunt force to the Gen Con orders and they should be now, submitted, charges settled, PDFs granted (where applicable) and having sent one, possibly two emails*. Please let CS know if you have issues you need assistance with.
*Our system potentially emailed you both a order creation confirmation and a "settlement" confirmation email despite these two actions occurring practically simultaneously.
My order Order 4016771 spawned but the contents of my sidecart didn't make it. The cart is empty but it's contents didn't make it into the order. I wanted to add the Pocket Core Rulebook and the Pathfinder Society Pawns.
Hi Sara
Not sure if it's an issue, but I seem to have got two authorisation emails (both labelled order 3980463). The first was on the 21st July, then I got an identical one when you pushed the GenCon orders on the 28th July although the dates might be slightly off given timezones and such. I initially thought the 28th was the shipping email, but it doesnt seem like any PDFs have been added.
It appears from my bank account that there was an authorisation each time, which is no big deal but I'd be worried the orders might be duplicated and you might be bundling a whole bunch of stuff up to take to GenCon as well as (or instead of! *horrified gasp*) sending it to me.
Cheers
Steve
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Soooo...not like I'm going into "8 year old waiting for Mom to finish baking cookies" mode or anything, but...how's it going? Are we there yet?
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Getting near to the end of the window -- had these shipped to me so I didn't have to carry them back from Gencon.
I don't mind it will take a few days to actually ship(and friends feeding the cat will make sure its not on my step) - but would like to be able to download the pdfs (which are pending on shipping) before loosing internet access going to GenCon (since internet access the last few years has been hit or miss for simple stuff let alone pdfs).
Is there a chance to get an update on shipping? Or just too much getting pushed through at once? Order is 3993389.
Hello Incendiaeternus,
I don't see any issues with your order, everything looks good. It is just waiting for its turn in the shipping queue.
Alarmingly when I looked at my tracking information the package was in my city July 30, then because 'en route for delivery' from the next city over on August 1, but today, August 3, it is 400 miles away near Los Angeles?
Anybody else getting something like this? Nothing seems wrong with my order on paizo's end.
Customer Service Representative
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Alarmingly when I looked at my tracking information the package was in my city July 30, then because 'en route for delivery' from the next city over on August 1, but today, August 3, it is 400 miles away near Los Angeles?
Anybody else getting something like this? Nothing seems wrong with my order on paizo's end.
Hi Malwing,
That's strange! I'm going to take a closer look at your order and then I'll email you in a bit with some more details. Just let me know if there's anything I can help with in the meantime.
Thanks!
Katina
Status? I don't have a shipping notice yet.
Status? I don't have a shipping notice yet.
Hi Ed,
I'm sorry to see this hasn't shipped yet! It looks like the goblins got confused on some of the sidecart items (thought they would be in and ready, but it looks like we are still waiting on them.
I've moved those pack to the sidecart and the rest of the order should be on its way soon.
Thanks!
~Sharaya
Thanks, Sharaya.
Is the "class decks deluxe" subscription just the behind-the-scenes way you deal with promo cards or something? There aren't actually two options for that sub, are there?
Edit: wait, they don't come with promo cards, do they? Now I'm even more curious.
Promo cards for the Class Deck Subscription are special for this month, is my understanding. We may or may not occasionally have promo cards for future releases in this line.
I am pretty sure the "Deluxe" you are seeing in the email confirmation is an artifact of how we had to set up the promo cards to go with these items. If I recall correctly the same thing happened with the card game sub when we were mucking around with getting promo cards right for that one when it launched. The tech team has been alerted to look into and fix this display issue.
Thanks!
Sara Marie
Yeah, well… Sometimes from our side the things you do look just a tad… complicated. Maybe you could have sent promo cards will all Goblin decks that left the warehouse with the July subscriptions, regardless of the existence of a Class Deck subscription. In the end, I subscribed to the Class Decks* just for the promo cards, got my box today… and no promo cards!
I'll be sending an e-mail to Customer Service in a few minutes.
(*: I unsubscribed yesterday.)
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Customer Service Representative
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Has the shipping run completed yet?
My order hasn't shipped yet, but it does have some additional things attached that might be holding it up
Hello Enlight_Bystand,
Thanks for letting us know! I've taken a look into your order and it does seem that it is being held up by the Bag of 50 Assorted d4 Dice - Opaque. If you'd like, I can move that item back into your sidecart and get the rest on it's way, or I can move it all and have the available items shipped together with August's subscriptions. Just let me know what you'd prefer, and I'll make sure to get it taken care of as soon as possible.
Thanks, and have a great day!
Katina
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Has the shipping run completed yet?
My order hasn't shipped yet, but it does have some additional things attached that might be holding it up
Hello Enlight_Bystand,
Thanks for letting us know! I've taken a look into your order and it does seem that it is being held up by the Bag of 50 Assorted d4 Dice - Opaque. If you'd like, I can move that item back into your sidecart and get the rest on it's way, or I can move it all and have the available items shipped together with August's subscriptions. Just let me know what you'd prefer, and I'll make sure to get it taken care of as soon as possible.
Thanks, and have a great day!
Katina
Could you sidecart the dice please
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Customer Service Representative
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Could you sidecart the dice pleaseHas the shipping run completed yet?
My order hasn't shipped yet, but it does have some additional things attached that might be holding it up
Hello Enlight_Bystand,
Thanks for letting us know! I've taken a look into your order and it does seem that it is being held up by the Bag of 50 Assorted d4 Dice - Opaque. If you'd like, I can move that item back into your sidecart and get the rest on it's way, or I can move it all and have the available items shipped together with August's subscriptions. Just let me know what you'd prefer, and I'll make sure to get it taken care of as soon as possible.
Thanks, and have a great day!
Katina
No problem! The dice are in your sidecart and the order should be on the way to you soon. Just let me know if there's anything else I can help with in the meantime. Thanks!
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Customer Service Representative
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I've not seen a shipment email from my order yet. Would it be to much hassle to add the August subscription into it.
Thanks,
ShaneG.
Hi Shane,
Thanks for letting us know! I'd be more than happy to combine your August subscription items with your order #4009039. I just wanted to check in with you because it seems that two of the items are holding things up: Warmachine: Prime Hardcover and HORDES: Primal Hardcover. It looks like they're currently on order from our supplier but have not yet reached us. If you'd like me to remove them, I should be able to put them into your sidecart to be sent out with the next available shipment option. Otherwise, just let me know if I can help out, and i'll be more than happy to do so. Thanks!
-Katina
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Customer Service Representative
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I can wait on the order and figured it would be those two books that were causing the delay. Just good to know I guess. And do go ahead and combine the August subscription items to it.
Thanks,
ShaneG.
Looks like Diego consolidated these orders for ya on Monday, so you should be all set. Just let me know if there's anything else I can help out with! :)