Order #3950484


Customer Service

Silver Crusade Contributor

The hold for my subscription order disappeared from my account statement, despite being there a day ago. It's probably nothing, but I wanted to make sure it was still going to bill and ship as planned. There was some sort of overdraft error, so it might be that - if it's been denied, could you reauthorize it?

Thank you! ^_^

Customer Service Representative

1 person marked this as a favorite.

Hello Kalindlara,

The card authorized successfully on Thursday. One our end everything looks good. If the authorization was expired we will open a new one and finalize it right away when the order ships. If we have any issues at that time we will let you know, but for now everything looks good on our end.

Silver Crusade Contributor

Excellent. Thank you! ^_^

Silver Crusade Contributor

It'll sound weird to complain about this, but... my bank account doesn't seem to have been billed, despite receiving the pdfs and getting the order shipped.

Could you double-check and make sure that Paizo received payment for the order, please?

Customer Service Representative

Hello Kalindlara,

What I see is that the authorization opened on June 9 was finalized yesterday. On our end it looks like it went through and you were successfully charged. You may want to contact your bank and make sure everything looks good on their end.

Silver Crusade Contributor

Good to know - thank you! ^_^

Community / Forums / Archive / Paizo / Customer Service / Order #3950484 All Messageboards
Recent threads in Customer Service