Order 3949231


Customer Service

Scarab Sages

Hi,

I just got my order auth email for this month's sub order. It included a few of the new Munchkin items that I had sidecarted last week. It listed the order going in two shipments, but that was okay.

Then I got a second email that seemed to say the Munchin items were put back in my sidecart. Looking at my account, and my orders page, that appears to be the case.

Just wondering what's up with this. It's not a big deal, as long as I get them eventually, but wanted to ask. 8^)

Paizo Employee Customer Service Representative

Hello Arazyr,

The authorization pulled the Munchkin items into the subscription order, but they were not ready to go so we moved them back into your sidecart so the order wouldn't be stuck waiting for them.

Scarab Sages

That's cool. Thanks for letting me know!

When they are ready to go (presumably next month), do they need to go in two packages? If so, would it perhaps be possible to hold one item to the next month's sub, to save shipping costs? (I don't know if any of this would work; just thinking "out loud".)

Paizo Employee Customer Service Representative

Hello Arazyr,

They will be going in 2 packages like they would have this month. We could change the shipping method to one where everything could go in one package but 2 packages through standard post remains the cheapest option. When you get your authorization email let us know and we can move one of the items back into your sidecart (we don't have a way to have it in the sidecart but tell it not to generate to the sub order, so we will have to move it manually).

Scarab Sages

Cool, thanks!

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