Double order at PaizoCon

[Mike Kimmel]

I bought some items at the PaizoCon store on Friday, and the order processed to my card twice. Can you cancel one of the charges?

Order 3968500
Order 3968501

Thanks,
Mike

[Katina Davis]

Hi Mike,

Thanks for bringing this to our attention! It does indeed look like there was a duplicate order made. I'm sorry for any inconvenience that this may have caused!

I've canceled the second order and issued a full refund back to the original payment method on the order. You should see those funds returned to your account within 1 - 5 business days, depending on how quickly your bank processes that request. I've sent you a confirmation email showing that the order has been refunded, so feel free to look over that email to make sure everything looks correct.

Otherwise, this should be all taken care of! Please don't hesitate to ask if there are any other questions or concerns that you may have, and I'll be more than happy to help out.

Thanks, and have a great day!
Katina