Hi
i made a mistake about the payment i charge my cc with 16.02 and it was 16.98
So if i reprocess the pending order paying again 16.98, i will get back the 16,02?
HI Maldad,
We do not finalized any charges for items until they are processed for shipping.
If you saw anything that looked like a charge when the order was submitted, that should have just been a temporary authorization that would have expired/disappeared from the account.
More details about billing and payments can be found here:
http://paizo.com/paizo/faq#v5748eaic9n0t
So, we haven't charged anything on our end yet.
If you have any further questions, please let us know.
Thanks!
~Sharaya
So i suppose it is a second authorization. Because i thought was paid 16.02 but i just verify my transactions and y see i paid 16.96.
let's wait and see what happens...
in my order history apear in this order
Today $16.96 Payment authorization
Expires Thu, May 26,2016
Jorge Robles Reyes MasterCard **** ****
Today Transaction declined $16.96
JORGE ROBLES REYES
MasterCard **** ****
what it this mean... it is declined (again) or is in process for authorization?
it happend again... "The payment method for this order was declined: The payment method you have entered has been declined for insufficient funds.
but i pay the exact mount...
it happend again... "The payment method for this order was declined: The payment method you have entered has been declined for insufficient funds.
but i pay the exact mount...
Rented a car recently? The deposits have put my CC over the limit once.
well last month i pay $66 to buy something. that could be the problem?
Hello Maldad,
We were unable to finalize the authorization that had been opened and when we tried to open a new one we received an insufficient funds decline. It may be that the authorization has expired, but your bank has not released the hold yet. You may want to give them a call and see if they can release it. When they do we can try again.
Hello Maldad,
We were unable to finalize the authorization that had been opened and when we tried to open a new one we received an insufficient funds decline. It may be that the authorization has expired, but your bank has not released the hold yet. You may want to give them a call and see if they can release it. When they do we can try again.
ok they release the hold in jun 5 or 8.
Do you suggest to wait is the better option?
Hello Maldad,
We can try again when ever you would like. We can do it now or wait until the authorizations are released.
Hello Maldad,
We can try again when ever you would like. We can do it now or wait until the authorizations are released.
Ok finaly i get the money back... so what should i do make another order or try again
Hello Maldad,
Your card authorized smoothly. I am asking the warehouse to get the order on its way right away.
I didnt press anything... but well i hope the best Thx for the support
Hi again my miniatures didn't arrive yet, the post service here is kinda messy. Did the package have a "delivery number" i need it to reclaim it in the post office. Thx
Hello Maldad,
Your order shipped out on June 14 and had 11-40 business days in transit. On the long end that would put it arriving on or before Wednesday, August 10. So it is not late quite yet. We don't have tracking information for international shipping but I am sending you an email with the package ID if that will help you.
FINALY they arrive THX for all!