Hello ADougT,
I just took a look at it and all of the information was there, it looks like it was just waiting to be submitted. I went ahead and submitted it for you and you will be receiving an email confirmation. Please look it over and let me know if any changes need to be made.
The demand for the Humble Bundle was quite a bit larger than we anticipated. We have sold down on the Beginner Box and have ordered a reprint. We expect to be have received these and begin shipping them out in May. You will not be charged for the shipping until it ships out, though you may see an authorization right now, which will disappear in a few business days depending on your bank.
Hello Zilnaenor,
Your card is being declined because it is failing the address verification system. Usually this happens when the billing address on the card does not match what the bank has on file. What you are seeing are not charges, they are authorizations. Each time an attempt to submit the order is made the bank gets pinged to make sure the card is valid. When this happens most banks will put a temporary hold of the funds. This can look like a pending transaction on your end. Because the card was declined these authorizations cannot be finalized. If not finalized authorizations will expire and the holds will be released after a few business days. How long that takes is entirely up to the bank and not something we can control.
I have submitted authorization request reversals for each attempt. These let the bank know we cannot finalize the authorizations and they can release them. Again, it is ultimately up to them when they do though.
We have currently sold down on the boxes we have and are now waiting for the reprint. We expect to be shipping the rest of the orders in May.
I seem to be having the same problem. There seems to be no pending order in my order history.
Thanks in advance!
Hello ADougT,
I do want to give you a heads up that what you are seeing is an authorization, not a charge. It will disappear in a few business days depending on your bank. We don't charge for anything until the order ships. So on your end it will look like a pending transaction until your bank releases it, then it will look like it was never there. When the order ships we will charge the card and it will appear on your statement again, only this time it will finalize.
I hope you enjoy the PDFs and the game!
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Hello Kiraya,
Your order was just not submitted. All the information was there it just needed to have the submit button pushed. I got it submitted for you and sent you an email confirmation. Please look it over and let me know if any changes need to be made. As with the others, we have an estimated shipping time of May for your order. You will also see an authorization that looks like a pending transaction and will disappear in a few business days. The charge will go through when the order ships.
Perhaps an update to the FAQ with that May date? I have a "Pending" order status, and thanks for posting the info about when it may ship, but it wasn't as 'up front' as, IMO, it should have been.
Glad the bundle is doing so well, info about the physical portion as well as the site bogging would be cool.
Hi,
Well, this is a bit disheartening. I expected the shipping charge to be taken immediately when I applied for it. I *had* the money on the card when I made the order. I do not have the shipping fee on there now, and I may not when the order is finally ready to be shipped. So now I may not receive the package, or may have it delayed because the charge could go through at any random time, at which I may or may not have the money on the card. *sigh*
I understand the high demand dilemma, but this is still unfortunate for me.
Unless... of course... that authorization holds those funds until finalized?
Customer Service Representative
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Hi all,
To address the last couple of points: The May date is still currently an estimate, so we don't have a more precise timeline for the backordered Beginner Boxes at the moment. Hopefully once it gets narrowed down a bit we will be able to update it, but our best guess right now is 6 - 8 weeks to receive our reprint.
For those who are concerned about the authorizations expiring for shipping, one idea would be to purchase a gift certificate for the amount of shipping, and then have that set as the payment method for your Beginner Box order. That way we can finalize the charges on your card when the funds are available and essentially have them pending to be used for that specific order.
Hope this helps! Please don't hesitate to let Customer Service know if there are any further questions or concerns that you may have.
Thanks!
Katina
Hi there! I'm having the same issue with my Humble Bundle Beginner's Box as few people above have declared. After the redeeming I accepted the delivery costs with my PayPal account, but there's no pending order on my Paizo account. Could you please check if something's wrong or if I've done something wrong in the process? Thanks!
Hello Zilaenor,
Thank you for the feedback and for the kind words!
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Hello Paraprax,
I took a look at your order and everything looks good on it. I don't see any issues. It is waiting for the reprint like some of the others above. Our current estimate for when those should be shipping out is early May.
If the authorization expires we will open a new one and finalize it immediately when we ship the order. On you end you may be able to see it on your account now, where it may look like a pending transaction. When it expires it will disappear and your balance will look like it was never there.
Hello The_True_Meller,
Your order just had not been submitted. I have submitted it for you and you will be receiving an email confirmation. Please look it over and let us know if any changes need to be made.
As with the others above, yours is waiting for the reprint and should be shipping in May. You will see an authorization on your account that should disappear after a few business days depending on your bank.
Hello The_True_Meller,
[Cropped all the cool customer service stuff]
Yes! Much obliged. This is one of the reasons I love you guys - your customer service is as top notch as the products. Rock on and thanks again!
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Customer Service Representative
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Came across this thread way late, is there any way I can get some sort of email confirmation on my own order? I understand that my physical copy won't be shipping until May- Though I'd like to make sure my information is in order.Hello The_True_Meller,
Your order just had not been submitted. I have submitted it for you and you will be receiving an email confirmation. Please look it over and let us know if any changes need to be made.
As with the others above, yours is waiting for the reprint and should be shipping in May. You will see an authorization on your account that should disappear after a few business days depending on your bank.
Hello MintyB,
Thanks for letting us know about this! I've taken a look into your account, and it seems that your order had not been submitted all the way. I've pushed the order through, and I'll be sending you a confirmation email in just a moment. Feel free to take a look over the confirmation to verify that everything looks correct. If anything needs to be adjusted, just let me know and I'll be glad to take care of it for you.
Otherwise, you should be all set! We're currently expecting the reprint of the Beginner Box to reach us sometime in June or July, and we'll be sending them out as quickly as we can once we receive them. Please don't hesitate to let me know if there are any further questions or concerns that you may have in the meantime, and I'll be glad to help out.
Thanks!
Katina
Hello, It seems I've run into the same issue. I was wondering when it would arrive and it's been months and I realize it may be on your end that it never went through.
Hi Guillaume,
I have checked on your order and it doesn’t look like it was submitted all the way. You should be able to get back to the order to finish submitting it here: https://secure.paizo.com/humblebundle
On the confirmation step, there is a “Place Your Order” button that people sometimes miss. Once it is submitted successfully, you should get an order confirmation email and it will show up on your Order History page.
We sent an update out about these April 21st (but the system could only send it to ones that had been submitted). Here’s a copy of that email:
********************
Pathfinder RPG Beginner Box Backorder Update
Thank you so much for your support of the Pathfinder Humble Bundle! With your help Humble Bundle and Paizo raised more than $250,000 for charity and we are deeply touched by your generosity.
As a result of the overwhelming success early on in February's Pathfinder RPG Humble Bundle campaign, the available stock of Beginner Boxes quickly sold out, causing the products status to change to a "backorder." We've been working closely with our manufacturer to get the Beginner Box reprinted and into your hands as soon as possible. We currently expect to receive the first wave of reprinted Beginner Boxes to arrive in early May, and to wrap up fulfilment of all currently submitted Humble Bundle Beginner Box orders by mid to late July 2016. We've created a thread in our Customer Service forum to centralize updates for the fulfilment process, which you can follow here: http://bit.ly/beginner-box-updates.
If you need to alter your Beginner Box shipping or payment method, you can do so from the Order History under your My Account page on paizo.com. At this time we are not able to determine when a specific individual Beginner Box backorder will be ready to ship. If you have any questions about your order, please let our Customer Service team know by email at customer.service@paizo.com, by phone at 425-250-0800, or in the Customer Service forum on paizo.com.
Curious about what comes inside your Beginner Box? Want to connect with fellow gamers and Pathfinder fans in our online community? Get started here!
********************
If you have any other questions, please let us know.
Thanks!
~Sharaya
Hello ,
I have read all of these threads and I just want to make sure everything is ok with my order as well. I ordered it in February so I'd hate for it to take any longer than is necessary.
Hello ,
I have read all of these threads and I just want to make sure everything is ok with my order as well. I ordered it in February so I'd hate for it to take any longer than is necessary.
Hi! It looks like yours was processed for shipping on Tuesday.
Thanks so much! I'm so excited to play.
it's been almost a week since it should have shipped out. Can you please email me the tracking numbers for my package?
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Customer Service Representative
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I'm having trouble with my order declining my payment method. I checked the address my bank uses and updated my order accordingly. I just wanted to make sure everything was in order.
Hi Nicholas,
Thanks for letting us know! I've checked into your order and it looks like your payment method was updated successfully. I tried an authorization on the card, and it was able to go through just fine. It's still waiting in our shipping queue so it won't be sent out quite yet, but it should have no problems processing once the warehouse gets to it.
Please note that we do not actually charge for your order until it ships out, so if you see something that looks like a charge on your account, it is most likely just a temporary authorization. Charges are not finalized until you receive your shipping confirmation email. For more information about our authorization process, please visit our authorization FAQ here.
Hope this helps! Just let me know if there are any other questions you may have.
Thanks!
Katina
According to my last authorization email, my Humble Bundle Box is included in my June subscription shipment, due out Real Soon Now™. :-) I suppose they're getting the box out to subscribers first, but I don't know. If so, if you're not a subscriber, it may be a little while longer. If you are a subscriber, you probably should check your authorization email.
Hello Daniel,
Thank you for letting us know. It sounds like yours may be lost in the post as it should have arrived by now. I have set up a replacement that should be on its way shortly. You will be receiving an email confirmation, please look it over and let me know if any changes need to be made.
Hello Brad,
Yours has not shipped yet, it is waiting for its turn in the shipping queue.
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Customer Service Representative
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Is there any sort of timing for the Beginner Box physical shipments? I tried to find my email where I paid the shipping, but also had trouble with that...
Thanks!
Hi there,
I took a look into your account, and it seems that your order for the Beginner Box was not fully submitted. I attempted to submit the order for you, but the payment method was declined because of insufficient funds.
If you'd like to finish submitting the order on your end once the payment issues are worked out, you should be able to do so by going to the Humble Bundle Redemptions page on your account, and scroll just below the codes you redeemed. You should see the order waiting to be completed. Go through the steps 1 - 3, and hit the "Place Your Order" button on the last step when you're ready. That should submit the order and send you an automatic confirmation email.
If you have any problems with that page, just let me know and I'll be glad to try to submit it again from my end. Otherwise, please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime.
Thanks!
Katina
Hello medhed,
I don't see any issues with your order. Everything looks good on it. We are still shipping out the Beginner Box and expect to have all of them shipped out by the end of July. Yours is just waiting for its turn in the shipping queue.
Hello G0DL1K3D3V1L,
Your order also looks good. I don't see any issues with it. It is also just waiting for its turn in the shipping queue.
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Customer Service Representative
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Is there any sort of timing for the Beginner Box physical shipments? I tried to find my email where I paid the shipping, but also had trouble with that...
Thanks!
Hi there,
I took a look into your account, and it seems that your order for the Beginner Box was not fully submitted. I attempted to submit the order for you, but the payment method was declined because of insufficient funds.
If you'd like to finish submitting the order on your end once the payment issues are worked out, you should be able to do so by going to the Humble Bundle Redemptions page on your account, and scroll just below the codes you redeemed. You should see the order waiting to be completed. Go through the steps 1 - 3, and hit the "Place Your Order" button on the last step when you're ready. That should submit the order and send you an automatic confirmation email.
If you have any problems with that page, just let me know and I'll be glad to try to submit it again from my end. Otherwise, please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime.
Thanks!
KatinaEvery time I try to go to that page, I get "You have made too many requests for the same page too quickly.
Please wait a minute before trying again."
And, of course, I haven't been there.
If you could try to process it again, the other issue should be resolved.
I was able to put the order the rest of the way through on my end, and it does look like the payment method issue was all sorted out. Your order is now pending, and it should be all ready to go once our warehouse reaches it in the shipping queue. Because of the volume of Beginner Box orders that we are currently shipping out, we don't have a way to estimate whereabouts you may be in the queue, but we are estimating that they will be finished shipping late next month.
Please note that we do not actually charge for your order until it ships out, so if you see something that looks like a charge on your account, it is most likely just a temporary authorization. Charges are not finalized until you receive your shipping confirmation email. For more information about our authorization process, please visit our authorization FAQ here.
Hope this helps! Just let me know if there's anything else I can help out with. Thanks!
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Customer Service Representative
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Hello, I've checked my profile and it seems the order is no longer pending and is shipped already. Where can I find out when it was shipped, and would it be possible to know how long it usually takes for shipments to my part of the globe to arrive? Thanks.
Hi there,
It looks like your order was sent out on 6/29, and you should have received a confirmation email once it was processed for shipping. According to what I can see, your order went out via USPS Priority and should take 6 - 10 business days to reach you. I would leave a couple of extra days just in case there are delays, but it sounds like it shouldn't be too long before it gets to you.
I hope this helps! Please don't hesitate to ask if there are any further questions or concerns that you may have in the meantime, and I'll be more than happy to help.
Thanks!
Katina
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Customer Service Representative
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I Do not see my beginner box in my order history nor did i get an email. After reading some of the top posts i think It just needs to be submitted but i can not find where to do that.
Hello Jonah,
I've taken a look into your account and it seems that you found out how to finish submitting the order. Looks like it was successfully submitted and you should have received a confirmation email when it went through. Once our warehouse has processed it for shipping, you should receive a confirmation email to let you know that it's on the way.
Please let us know if there's anything else we can help with!
Thanks,
Katina
P.S. For anyone who may be having similar problems, you finish submitting the order by going to the Humble Bundle Redemption Page on your account. You'll see the checkout process underneath the list of redeemed codes.