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There was a problem with the packing of this order.
While most of the miniatures were packed together in a sealed UPS plastic bag, affording some level of air cushioning, a few of the miniatures were just loose in the shipping box (amongst the packing peanuts).
Unfortunately the miniatures packed this way included the two Goblin Vulture Pilots, and Beaky the Owlbear. During shipping something inside the box shifted around (maybe Beaky, maybe the Map Packs), with the somewhat predictable result that one of the fragile stands for a vulture got broken. For delicate miniatures like this it might be a good idea to retain one of the plastic shells that WizKids use to protect them.
Hello John,
I'm sorry to hear one of your miniatures was broken! Thank you for the feedback, I am passing it along. I should be able to get a replacement miniature set up for you. If you are able can you send me a picture of the broken one that I can pass along for quality control? Send it to customer.service@paizo.com.