Order 3798301 never arrived


Customer Service


Hi, I've been waiting for Pathfinder Adventure Path #99: Dance of the Damned as part of the adventure path subscription for a few months now. I live all the way in Australia so it does take a while for things to get shipped my way and I have bad luck with shipping so I was hoping it would arrive eventually. However now that Pathfinder Adventure Path #100: A Song of Silver has arrived I've pretty much given up hope.

Paizo Employee Customer Service Representative

Hi there,

Thanks for letting us know! I took a look into your account, and it seems like order #3798301 is this month's pending order, which already contains a replacement for your #99. It appears that we received the return of that original order (#3736829) on 12/11 and sent you an email to notify you that we'd put a replacement in your sidecart.

If you take a look at the confirmation email for #3798301, you should see #99 on there. If it's not displaying correctly on your end, please let me know and I will be sure to do some investigating. Since the original order was returned to us marked "unclaimed", take a moment to verify that the address on your order is correct, and don't hesitate to notify me if it needs to be changed. If any of your order information is incorrect, I should be able to help out up until the order is processed for shipping.

Hopefully this was helpful! Let me know if there's anything else I can do to assist you, and I'll be happy to do so.

Thanks, and have a wonderful weekend!
Katina

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