Hello!!
Just wanted to make sure everything was okay with this order that was placed a week and a half ago. Wouldn't be concerned except an order was placed over a week after and that one was filled.
Thank you in advance for your help.
Customer Service Representative
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Hi there Wysteriah,
Thanks for bringing this to our attention! I've taken a look into the order, and it seems that it's being held up by the Fire Beetle mini. Looks like we are currently waiting to receive more of those in our warehouse, so the order is flagged in our system as not being ready to ship yet.
If you'd like to have the available items sent now, I could either move the Fire Beetles to their own order, or I could cancel them altogether. Just let me know what you'd prefer, and I'll be sure to get that taken care of right away.
Please don't hesitate to let me know if there are any further questions or concerns that you may have in the meantime, and I"ll be more than happy to assist you.
Thanks!
Katina
Hello!
Maybe go ahead and cancel the entire order. I will add the other items to an order I am placing today to save on shipping. I will purchase the Fire Beetles at a later date when in-stock.
Thank you in advance for your help.
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Customer Service Representative
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Hi there,
I've canceled your order #3795907, and you should receive an updated confirmation email in just a moment. If you change your mind and would like to reinstate the order, just let me know.
Otherwise, I'd be glad to help out with any further questions or concerns that you may have in the meantime.
Thanks!
Katina