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I sometimes have Trouble loading paizo.com home page on a smartphone (Samsung Galaxy S4, using latest version of Android OS (build L720TVPUC0H1) and Chrome (47.02526.83). The problem manifests as the page starting to load, flashing on the screen briefly, and then going blank, with the page loading progress bar getting stuck (usually less than half way through). Normally (connecting from 3G/4G) this only happens a minority of the time, and reloading the page usually works. But connecting from a hotel WiFi (Towneplace by Marriott) -- not sure who their provider is), it is happening a majority of the time, thus requiring several retries to get the home page to load and stay loaded. So far, this doesn't seem to happen on Paizo pages other than the home page.
This problem does not occur on a normal computer, even one too old to support the security protocol required by the secure parts of the site.
Could your Marriott hotel be injecting weird stuff into their wifi that is re-writing the webpages on the fly? Marriott supposedly turned it off after they were discovered, but perhaps it is back in use in some modified/updated form? Can you set up a VPN to test if the problem goes away?
Not sure how I would set up a VPN to test this, unless (A) Paizo wanted to go to the trouble to do something of the sort; (B) I had a computer at home that wasn't a piece of junk that I could leave on with VPN software that my phone could talk to; or (C) my work did VPN and decided NOT to block Paizo (which it currently does).
Hmmm. Have you tried using wifi from another source, like Starbucks or McDonald's? I would ordinarily recommend trying Opera for Android to test whether it is in the connection or the browser, but it is Chromium-based, so it could very well have the same rendering/loading issues as your are experiencing with Chrome. Maybe Firefox?
There was an update to Android System WebView that came out in the last week or so, but that is for apps that access the Web internally. Maybe something new/changed in the WebView update also updated a shared file that Chrome uses? I dunno, I'm just spitballing here. I don't mean to be an irritation, sorry.
I've had this problem as well with my phone, both at home and while I was out. Most of the time reloading the page after a couple of seconds helps, and it doesn't happen all that often, but still.
I'm also experiencing the same phenomenon on my PC, even reported it a while ago, but folks immediately jumped on me using ProxMate as the reason (and I am 110% sure it has nothing to do with that).
I have this problem with my phone as well. My phone will load the homepage for a split second before going blank. If I go directly to any other page on the site, it loads fine.
I have the same problem, regardless of where I connect or whether I'm on WiFi or LTE. I use a Nokia Lumia 920 running Windows Phone 8.1. It's sporadic, with no rhyme or reason I can discern.
In my experience it seems to be a problem with the Blink and/or Webkit rendering engines interacting poorly with something in the sidebar. If I tell the page to stop loading before the right sidebar is rendered, I never have any problem. However, the blank page and NSL (never-stop-loading) problem always seems to correspond to the right sidebar being rendered.
This happens infrequently on my laptops and desktop, for what it's worth, but it seems like it always happens on my Nexus 6 chrome browser. It's infuriating! I always have to find some deeper Paizo page to get to first instead of going directly to paizo.com.
. . . And less (although still some) on the WiFi network of MicroTel by Wyndham).
Edit: Or maybe I spoke too soon -- now seems to be doing it more than 75% of the time. Maybe some timing issue on WiFi/3G/4G has a bad interaction with the bad interaction with the sidebar, and it can change over time?
Strangely, have never had it happen on any PC (tried both Firefox and Chrome), but I haven't tried a WiFi/3G/4G connected PC. Of course, I don't have a way to get a Smartphone on a wired connection to try the opposite either . . . .
|Lissa Guillet System Administrator|
I have this same problem with Android/Chrome on a Galaxy Note 4, latest OS. Try to load paizo.com homepage, shows momentarily, goes blank, never finishes the page load and stays blank. Works from sub-url (as in this post). 100% reproducible. Firefox works fine.
Looks like this issue has been present for over a year. Paizo - is there any update? Thx.
I've been having this same problem for months on a Kindle Fire using the default Silk browser, even after multiple updates. Strangely, if I access the store page or the message boards directly, the site works fine until I navigate to the home page.
Incidentally, I have no problems with the home page when using Firefox on my desktop or laptop.
It seems to occur more often when it is not during work hours than during work hours (someone in the office). It could be coincidence, or there could be something to it. I'm thinking it MIGHT deal with how many views the page has gotten before a refresh? When it has so many views it hits a point in the code where it won't load on certain browsers?
The other things I've noticed is that it seems that it could also be something on the page that is having trouble loading in and of itself and if it doesn't load, it locks up the entire page. I will sometimes get the page to flash for a half second and then the entire screen goes white, indicating that the basic code is loading, but then something tries to pop up and interferes with the entire process.
Also, there's a higher chance of the main home page working if you go backwards (go to a page like the forums and then go to the main page) then if you go to it directly.
Still seeing this issue. If the web devs want to do any debugging in real time and cannot reproduce it in house, feel free to contact me.
The steps to reproduce are easy:
1. Android smartphone latest OS
2. Open Chrome
3. New tab / enter paizo.com
-- site draws for a second, then screen goes white
Problem is, it's not consistent. Sometimes it works for me (Pixel XL), sometimes it doesn't. I've seen it change behaviour when transitioning from 3G to Wifi.
Yes, this happens to me too, which I can usually avoid by going straight to the message board link or some other deeper page.
However, as I tried it tonight, it's not going to the message board. It's forcing a load to the home page, which then hangs, somewhat predictably (but not always).
So I cannot get to any page on Paizo now from my phone.
Any help Paizo?
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The problem with the Paizo home page loading and then suddenly going blank appears to be originating inside of paizo-libraries-002.min.js, specifically in the AJAX requests that occur at line 106 of the minified source.
P.S. This happens almost 100% of the time on a mobile device, but maybe 10% of the time in Chrome on a desktop.
P.P.S. You're welcome.
P.P.P.S. Obviously the AJAX call isn't intended to target the page root for the update--I think, but don't know for sure, that it's the product listing/browser--but there's a bug somewhere that causes the variable pointing to that section in the DOM to end up pointing at the root, and when no content loads, the root gets splatted.
|Erik Keith Software Test Engineer|
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The issue listed above is something we're aware of, and most certainly something that needs to be resolved. I have the problem documented on our list of issues but it's been around so long I worry it's fallen to the wayside. This is a good reminder for me to bring it to the attention of our priority meeting team next time I get a chance, I appreciate it.
If you go directly to the secure site, e.g., secure.paizo.com, or even directly to your account page, the problem does not occur (not that I've ever seen). This problem appeared 6 months ago or so and we had a similar discussion then.
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I have the problem documented on our list of issues but it's been around so long I worry it's fallen to the wayside. This is a good reminder for me to bring it to the attention of our priority meeting team next time I get a chance, I appreciate it.
As a reminder, in early 2016 mobile statistics from a variety of sources put the majority of web traffic as coming from mobile devices. And, of course, it is your home page, the main gateway through which new customers come to your site.