Hello Customer Service,
I have had my order (Number is listed above) pending for several days. Just checking in to see when I can expect it to be shipped.
Thank you in advance,
C.J.
Customer Service Representative
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Hello C.J.,
Thanks for bringing this to our attention! Taking a look at your order, it seems that we are waiting to receive a restock of the hardcover book in our warehouse. Right now I do not have an exact estimate for when we will be receiving more in stock, but your order should remain pending until we receive some and then send out automatically. (Please note: we don't finalize charges until the order is processed for shipping, so if you see anything that looks like a charge in the interim, it is just a temporary authorization and should expire from your account and release the funds back automatically.)
If you'd rather cancel or alter the order, just let me know and I should be able to help out any time before it has shipped. Otherwise, I'll be more than happy to address any questions or concerns that you may have in the meantime.
Thanks, and have a great weekend!
Katina
If it is not too much trouble I would like for the order to be canceled.
Thanks again, you guys are customer service pros!
Hello C.J.
The order has been cancelled.