Order 3737562

Customer Service

Hi there,

I've just updated the payment method for 3737562. I've had this happen for the last 3-4 monthly subscription orders - I get asked to 'maintain the payment method' as it's not been accepted, and then I enter exactly the same card information as before, and the order goes through. Has something broken in my account settings that needs fixing?


Customer Service Representative

Hello crainc,

It looks like the payment method had become detached from the subscription so it was generating the order but not adding a payment method. That is why you were being asked to maintain it. I have reattached the payment method which should resolve the issue going forward.

Community / Forums / Archive / Paizo / Customer Service / Order 3737562 All Messageboards
Recent threads in Customer Service