Order 3680139

Customer Service

Liberty's Edge Contributor, RPG Superstar 2012

Hello Customer Service Folks,

This has never happened to me before, so I'm not sure what the process is, but this order hasn't reached me yet. It could be that I'm being somewhat impatient for its arrival, but it has taken much longer than usual to arrive compared to other Paizo orders.

Please let me know what is going on, and if there's a way I can get the products in this order. Thanks!

Customer Service Representative

Hello Mike,

Your order was shipped out on August 18. The tracking suggests that it was delivered and left on your doorstep on August 24. You may want to check with your neighbors to make sure none of them picked it up to save it for you. If they have not please let me know and I will look into get some replacements set up for you.

Liberty's Edge Contributor, RPG Superstar 2012

Thanks, Diego.

I checked with my neighbors, and none of them claimed to have picked up the package. So, it looks like I'll need replacements.

I apologize for the inconvenience.

Paizo Employee Customer Service Representative

1 person marked this as a favorite.

Hello Mike,

Thanks for checking around! I'm sorry to hear that you were unable to find the original shipment, but I've got a replacement set up in your sidecart to go out with your next subscription shipment.

If your original order does show up, just let us know. Otherwise, you'll get replacements soon! Please don't hesitate to let me know if there are any further questions or concerns that you may have, and I'll be more than happy to help out.


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