This is a bit strange, so I don't know exactly how to handle it. The order was originally made and I put it as a sidecart option, which I hadn't ever dealt with before. I waited a bit, and an email was sent saying the item was added to my sidecart. I then got my subscription order, but I am pretty sure that I ordered the sidecart one too late, so it wasn't added onto it, which is fine.
I then got an email from my next subscription which said that my payment was declined, which I seem to get every time the subscriptions go out. This is normally fixed by just updating my payment information and the system settles itself out, which it did so for August. However, the sidecart stuff didn't ship. When I went to go check for it, I saw that the items on the order, when I first click the view the order, say that they were moved to Order 3645346, which is the same order that they look to be in. However, whenever I click on that order, it takes me to a new page, which says that the order requires a valid payment method.
From there, I tried to again update my payment information, which normally fixes everything, but this time it hasn't updated yet. I did wait a bit, to see if it was just a time issue, but so far it hasn't updated at all.
|Sharaya Customer Service Representative|
I'm not quite sure what's going on here, but it looks like something went wrong and the sidecarted items did not get submitted all the way.
I have given things a poke and combined them with this month's subscription order. You should get an updated order confirmation email soon.
If we can help with anything else, please let us know.