Secure connection failed?


Website Feedback


Hi Paizo,
I have a problem, and I hope it isn't TLS related.
Whenever I attempt to access secure.paizo.com in any form (message boards, my account, my subscriptions...) on my tablet, I get:
secure Connection Failed
The connection to secure.paizo.com was interrupted while the page was loading.
- The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
- Please contact the website owners to inform them of this problem.

This is happening on a Microsoft Surface Pro 2 running Firefox v40.0.2.

I'm able to do things from my iPad, like this post, but it's less convenient.

Any idea?

Silver Crusade System Administrator

It sounds exactly like a tls failure. Surface Pro 2 should be updated enough to run that unless something is acting like a proxy. Maybe an antivirus or plugin/extension is causing a problem? If all things are the same(same internet connection, ie, ipad is connecting via cell and sp2 is connecting via wifi) then they should work the same. Other thoughts are that tls 1.1 and 1.2 got turned off in your software. I would look for a setting to turn it on and make sure it is set correctly. If you go into internet explorer and check the options, there should be something there you can check. I don't think firefox uses windows own schannel or it's settings but it might.


Darn. Looks like I'm going to have to retire Firefox for Paizo... I've disabled all of my plugins and looked through all the configuration options, but I still can't get in. It appears Microsoft Edge works fine though.

Silver Crusade System Administrator

Hmmm. Weird. It might specifically disabled in firefox for some reason. The setting is in about:config. Look on the googles for more relevant info on that. Can't remember what the actual setting is.

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