Cannot Confirm Order


Customer Service

The Exchange

I have finally decided to order the Adventure Path Subscription. I have correctly filled out everything (I thought) but cannot click place order. I thought I clicked it, but I do not have the subscription in my account nor do I have a confirmation email of my order. I do not know what to do.


Jericho Graves wrote:
I have finally decided to order the Adventure Path Subscription. I have correctly filled out everything (I thought) but cannot click place order. I thought I clicked it, but I do not have the subscription in my account nor do I have a confirmation email of my order. I do not know what to do.

I'm having a similar problem. I've been trying to order two PDFs, and after a trip to my bank to deposit my paycheck and verify that I do indeed have the money available, every time I click on "Place Your Order," I get bunted back to the "Payment Method" page. I've received no confirmation email nor have the PDFs appeared on my Downloads page. Why is this, how can it be bypassed, or when will it be fixed?

Customer Service Representative

Hello Jericho,

I was able to push the order through on my end. You should be able to see the subscription on your account now.

Customer Service Representative

Hello jjclackey,

It looks like Sharaya has responded to your issue in the other thread you posted in here.

The Exchange

Thank you very much Mr. Valdez. Greatly appreciated!

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