I have still yet to get my Dungeons Deep case. I got the Gargantuan Red Dragon, and the Adventure Path #94, but the UPS tracking number I was given for the case still shows as not yet shipped.
Customer Service Representative
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Hi there,
Thanks for bringing this to our attention! I've done a bit of investigating, and I'm not sure why this would not have reached you yet. The tracking number you were given is not bringing up anything, and I cannot find any further information in our system at the moment.
I think I'll need to talk to our warehouse manager a little bit to see if he may have any more insight, but I believe he's not in at the moment. Once I've talked to him, I'll report back to you with any further information I can find.
Please don't hesitate to ask if there are any questions or concerns that you may have in the meantime.
Thanks!
Katina
Any update on this?
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Customer Service Representative
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Hello Soup!
I sent you an email on the 29th to let you know that I had spoken with our warehouse manager and we managed to get everything figured out. Your case had not yet shipped, but it should be on the way now.
Sorry for the confusion! Please let me know if there is anything else I can do to help out, and I will be glad to do so. Otherwise, your case should reach you soon!
Thanks
Katina