Hello,
The 30% discount is not being applied to items in my cart. I noticed several other people having the same issue. Is it something I'm not doing, or ???
Thank you kindly
Customer Service Representative
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Hello Cheryl,
Thank you for bringing this to our attention! Some orders have been having issues with the Battles discount, but I have fixed the prices manually on the items in your cart. Your order should be ready to submit whenever you like. If you decide to add any more items to the order, or if the prices revert back to the higher price, just let me know and I'll be able to fix the any time before the order is shipped.
Please let me know if there are any further questions or concerns that you may have in the meantime, and I'll be very glad to help.
Thanks!
Katina
Hello and thank you for getting back.
The prices in the cart had reverted back when I opened the cart. I added other items and they too do not reflect the discount. Help??
Also, I would like to place additional orders in the next couple of days, advice on being able to do this with discount efficiently?
Thank you kindly
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Customer Service Representative
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Hi Cheryl,
The prices may want to reset themselves if the order isn't submitted, so I may just have to fix them manually after you submit the order. You may be authorized for the full amount, but as long as I change the prices before the order is shipped, you won't end up paying the full price for them.
Since this is a bug that our tech team is looking into, there isn't really a way that I can prevent it from happening on other orders for battles items at the moment. I'm sorry that it's not more convenient, but if you end up placing any orders and the discounts don't apply, I should be able to fix them all manually. Just let me know if you do place any orders that need to be changed.
I greatly appreciate your patience with this! I know it is a bit of a pain, but I'll be glad to do whatever I can to make it more convenience while our tech team is investigating. Please let me know if there's anything else you need.
Thanks!
Katina
Hello Katina,
Thank you so much for helping with this issue so promptly. I hope the tech gurus can bring out the Raid and kill the bug soon.
I have submitted the following orders for your manual applying of the discount (3613776,3617702, 3617705, 3617707).
Thank you again!!
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Customer Service Representative
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Hello Cheryl,
Your orders have all had the prices corrected, and they should all be good to go now. Once our warehouse processes them for shipping, you should receive a confirmation email to let you know that they're on the way. If there's anything else I can help you out with in the meantime, please don't hesitate to ask.
Thanks!
Katina