July 2015 New Release Shipping & Gen Con Subscription Pick Up


Customer Service

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Silver Crusade RPG Superstar 2014 Top 16

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I'd just like to reiterate how awesome it is that you guys make things like this transparent to those of us who care when our auth spawns and such things. You all rock!


Pathfinder Adventure Path Subscriber

The Giantslayer Map Pack was charged to my account but I set up my campaign sub just for Hell Unleashed. Is there any way that this can still be corrected?

Customer Service Representative

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d@ncingNumfar wrote:
The Giantslayer Map Pack was charged to my account but I set up my campaign sub just for Hell Unleashed. Is there any way that this can still be corrected?

I have set the subscription to be cancelled after Hell Unleashed, which cancels the Giantslayer Map Folio from the order. You should get an updated order confirmation email soon.

For future reference, it is best if you start a new thread on the Customer Service messageboards (or send us an email) if you have a question about a specific order. That is usually the easiest way for us to see and help everyone. Thanks!

Customer Service Representative

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cartmanbeck wrote:
I'd just like to reiterate how awesome it is that you guys make things like this transparent to those of us who care when our auth spawns and such things. You all rock!

Well, thank you! ^_^ Happy to help!

Customer Service Representative

Auth/order spawning (edit: for regular subscription orders) is over halfway done!

Wayfinders

Pathfinder Adventure Path, Lost Omens, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

Would that be for the non-pick up or the pick-up?

Customer Service Representative

Lindley Court wrote:
Would that be for the non-pick up or the pick-up?

Non-pick up. I have edited my previous statement. We are currently estimating that Gen Con pick up order spawning will start on Monday.


Sharaya wrote:

Non-pick up. I have edited my previous statement. We are currently estimating that Gen Con pick up order spawning will start on Monday.

So a race Monday to see who can get done first, shipping for regular folks or spawning for gen con folks. Sadly that means no one gets PDF access for this weekend...drats.


Pathfinder Lost Omens, Rulebook, Starfinder Roleplaying Game Subscriber

the light is yellow, now to rev the motor till I see the green light.

Paizo Employee Customer Service Representative

The non Gen Con pick-up authorization has finished. If you did not set your subscription for Gen Con pick-up and you have not received your authorization email let us know by emailing, posting a new thread, or giving us a call Monday.

The Gen Con pick up authorization should be starting on Monday.


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Pathfinder Adventure Path, Card Game, Companion, Lost Omens, Rulebook, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber
cartmanbeck wrote:
I'd just like to reiterate how awesome it is that you guys make things like this transparent to those of us who care when our auth spawns and such things. You all rock!

I'd like to second that. I always appreciate your work this time of year. : )

Wayfinders

Pathfinder Adventure Path, Lost Omens, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

Don't mean to be a bother, but has the Gen Con pick up authorization started yet?


Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber
Lindley Court wrote:
Don't mean to be a bother, but has the Gen Con pick up authorization started yet?

That comes after the authorization for the orders by mail. So far nobody has confirmed getting their authorization e-mails at all.

Scarab Sages

Pathfinder Adventure Path, Rulebook Subscriber
David knott 242 wrote:
Lindley Court wrote:
Don't mean to be a bother, but has the Gen Con pick up authorization started yet?

That comes after the authorization for the orders by mail. So far nobody has confirmed getting their authorization e-mails at all.

/me confirms it for you

*heres hoping that the gencon ones go fast so that I can get my occultishness already @_@*


David knott 242 wrote:
Lindley Court wrote:
Don't mean to be a bother, but has the Gen Con pick up authorization started yet?

That comes after the authorization for the orders by mail. So far nobody has confirmed getting their authorization e-mails at all.

If you read just a few posts above you will find they finished non gencon pick up authorizations late Friday.


Pathfinder Battles Case Subscriber; Pathfinder Companion, Maps, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

Oops -- I was mistakenly thinking of the next step. It is still a few days before anyone will get access to their PDFs, right?


David knott 242 wrote:

Oops -- I was mistakenly thinking of the next step. It is still a few days before anyone will get access to their PDFs, right?

Shipping and label printing are projected to begin today as are gen con authorizations.... which should mean people start getting pdfs today.

Wayfinders

Pathfinder Adventure Path, Lost Omens, Starfinder Adventure Path, Starfinder Roleplaying Game Subscriber

Gen Con orders happen today. Gen Con peeps get there pdfs at the same time as the order goes through

Paizo Employee Customer Service Manager

I'm waiting for the all clear from our tech team to run the Gen Con pick up order generation. It sounds like they have a few more things to check to make sure are working correctly.

Scarab Sages

Pathfinder Adventure Path, Rulebook Subscriber
David knott 242 wrote:

Oops -- I was mistakenly thinking of the next step. It is still a few days before anyone will get access to their PDFs, right?

Authorization is the teaser email that we get 1-2 weeks before the goods. The shipping email is the one we get when we can download pdfs.

Dark Archive

Pathfinder Adventure Path Subscriber

Will none gencon subscribers orders be shipping out today (Meaning Pdf unlocks) or will they be after the Genocon order Generation?

Paizo Employee Customer Service Manager

Regular subscription orders begin shipping today. We try to give subscriptions about a two week time frame to complete shipping for all subscribers. Lately we have been finishing subscriptions well before that two weeks timeframe is over; however, with two AP, two Campaign Setting and two Map releases plus the hard cover release there are a lot more orders than we've had in recent months. We currently still estimate to have finished shipping subscription orders by July 24th. Some subscribers may get their PDFs as early as today, some may not get it until next week.

Paizo Employee Customer Service Manager

Started and spawned 11 gen con orders before finding the ACG promo cards are not pulling correctly. Adjusting those products, double checking the rest and then carrying on in just bit.

Paizo Employee Customer Service Manager

Some things were never updated after paizocon apparently and orders that were generated before I stopped it were charged 9.5% sales tax for Washington state instead of Indiana's rate at 7%.


Thanks for Keeping us updated Sara!

Paizo Employee Customer Service Manager

PDFs apparently not getting granted immediately. Will deal with that as soon as other issues have been worked out.


Pathfinder Battles Case Subscriber; Pathfinder Maps Subscriber

Sara,
Which just released hardcover are you referring to? I don't want to miss anything. Also, you guys are AMAZING! Best customer service in the existence of all time and space! If Paizo customer service ruled the world there would be world peace through gaming. I wish they were headquartered closer to me, I would rearrange my life to be able to work for such a honorable company. Plus, they could pay me in minis and maps.


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Pathfinder Adventure Path, Companion, Lost Omens, Rulebook, Starfinder Roleplaying Game Subscriber
Brell Stormforge wrote:

Sara,

Which just released hardcover are you referring to? I don't want to miss anything. Also, you guys are AMAZING! Best customer service in the existence of all time and space! If Paizo customer service ruled the world there would be world peace through gaming. I wish they were headquartered closer to me, I would rearrange my life to be able to work for such a honorable company. Plus, they could pay me in minis and maps.

I imagine she's referring to Occult Adventures.

Paizo Employee Customer Service Manager

Yup, Occult Adventures!


Just got my GenCon payment notice but no PDF yet. Is the PDF access still being worked?

Paizo Employee Customer Service Manager

YEs. PDF access for Gen Con orders is going to have to wait until tomorrow. All the pick up orders should be generated. I need to finish adjusting sales tax to the correct rate on some of them tomorrow and then tackle PDFs.


Sara Marie wrote:
YEs. PDF access for Gen Con orders is going to have to wait until tomorrow. All the pick up orders should be generated. I need to finish adjusting sales tax to the correct rate on some of them tomorrow and then tackle PDFs.

That is a bummer but these things happen. Thanks for keeping us in the loop.


Pathfinder Battles Case Subscriber; Pathfinder Maps Subscriber
Sajuuk, Turtle of Creation wrote:
Brell Stormforge wrote:

Sara,

Which just released hardcover are you referring to? I don't want to miss anything. Also, you guys are AMAZING! Best customer service in the existence of all time and space! If Paizo customer service ruled the world there would be world peace through gaming. I wish they were headquartered closer to me, I would rearrange my life to be able to work for such a honorable company. Plus, they could pay me in minis and maps.
I imagine she's referring to Occult Adventures.

Thanks Sajuuk!


For non-GenCon orders, when should we expect to see the .pdf in our downloads? I've gotten a payment auth e-mail, but not a shipping one...


I'm probably jumping the gun, but patience is not one of my virtues :)


Pathfinder Adventure Path, Companion, Lost Omens, Rulebook, Starfinder Roleplaying Game Subscriber
Kryzbyn wrote:
For non-GenCon orders, when should we expect to see the .pdf in our downloads? I've gotten a payment auth e-mail, but not a shipping one...

From yesterday:

Sara Marie wrote:
Regular subscription orders begin shipping today. We try to give subscriptions about a two week time frame to complete shipping for all subscribers. Lately we have been finishing subscriptions well before that two weeks timeframe is over; however, with two AP, two Campaign Setting and two Map releases plus the hard cover release there are a lot more orders than we've had in recent months. We currently still estimate to have finished shipping subscription orders by July 24th. Some subscribers may get their PDFs as early as today, some may not get it until next week.

I've never been able to determine the order in which subscriptions ship using my sample size of one (myself), but going by what I've read before it usually has to do with the size of your subscription order. Usually I have to wait a week between the auth email and the shipping email.

Shadow Lodge

Paizo Superscriber; Pathfinder Companion Subscriber; Starfinder Superscriber
Sajuuk, Turtle of Creation wrote:
I've never been able to determine the order in which subscriptions ship using my sample size of one (myself), but going by what I've read before it usually has to do with the size of your subscription order. Usually I have to wait a week between the auth email and the shipping email.

They've stated before that they change up the criteria every time so that no one is consistently first or last in the queue.


Pathfinder Adventure Path, Companion, Lost Omens, Rulebook, Starfinder Roleplaying Game Subscriber
pH unbalanced wrote:
Sajuuk, Turtle of Creation wrote:
I've never been able to determine the order in which subscriptions ship using my sample size of one (myself), but going by what I've read before it usually has to do with the size of your subscription order. Usually I have to wait a week between the auth email and the shipping email.
They've stated before that they change up the criteria every time so that no one is consistently first or last in the queue.

That would explain why there's no way to determine the criteria.


Sara,
Please say that you will be getting to releasing the PDFs to gencon p/u early today... In anticipation of its arrival I had set up a character making session with my friends for today (in about 2 hours) and someone took off work early and I'm gonna feel like an ass if I can't produce.

Regardless of whether I have to cancel or not I want you all (in Customer Service) to know that I appreciate all the hard work you do and how informative you are with us about the process...

Thank you...


You guys n gals do an amazing job!


Yes has been quite all morning, I am hoping it is because they are burning the lunchtime oil to get the PDF access fixed.

Liberty's Edge

Pathfinder Companion, Pawns Subscriber; Pathfinder Roleplaying Game Superscriber; Starfinder Charter Superscriber
Hargert wrote:
Yes has been quite all morning, I am hoping it is because they are burning the lunchtime oil to get the PDF access fixed.

I think that must be exactly what they're doing, as one of my PDFs has been added to my account (still a bunch to go, but...).


Pathfinder Adventure Path, Companion, Lost Omens, Rulebook, Starfinder Roleplaying Game Subscriber
Shisumo wrote:
Hargert wrote:
Yes has been quite all morning, I am hoping it is because they are burning the lunchtime oil to get the PDF access fixed.
I think that must be exactly what they're doing, as one of my PDFs has been added to my account (still a bunch to go, but...).

Giantslayer Poster Map Folio? (since that's the one that's shown up in my account)

Paizo Employee Customer Service Manager

No news. Giantslayer map folio issue was unrelated and has been fixed.


Just got me gencon PDF download email.....thank you so much!

Paizo Employee Customer Service Manager

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Gen Con pick up PDFs should be good now. Note that subscribers will get access to their PDF as their subscription package ships, but shipping is an ongoing process so some subscribers will have access before others. Please remember that we have no control over the order in which packages are shipped, however we do currently expect to have all July subscription orders shipped prior to the PDF release date on July 30th. Additionally, folks who shop at FLGS's or are planning to pick up the physical copy at Gen Con will not have access before July 30th. Please be considerate in your conversations and avoid spoilers until after the July products officially release.

Sovereign Court RPG Superstar 2009 Top 32, 2010 Top 8

So if I've not gotten my authorization mail, should I worry?


Pathfinder Companion Subscriber

Are you collecting your stuff from Gen Con?

Sovereign Court RPG Superstar 2009 Top 32, 2010 Top 8

Apocryphile wrote:
Are you collecting your stuff from Gen Con?

No, did I fail a linguistics check?


Pathfinder Card Game, Maps, PF Special Edition, Starfinder Adventure Path, Starfinder Maps, Starfinder Roleplaying Game, Starfinder Society Subscriber; Pathfinder Roleplaying Game Superscriber

All non-gencon orders (e.g. stuff being shipped out to you as normal) should have already authorized -- in fact those orders started shipping on Monday (although whatever criteria is in effect this time doesn't like me and as such hasn't shipped mine yet, sadface). If you don't have any authorizations/pending orders on your account, I'd definitely try to get ahold of CS to see what is up with that.

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