Missing Subscription Order?


Customer Service


Hello there. I'm not seeing any record that "Pathfinder Adventure Path #93: Forge of the Giant God (Giantslayer 3 of 6)" shipped even though I'm a subscriber. I've updated my card information to a valid card for future subscriptions if that was the issue.

Customer Service Representative

We are still in the process of generating May subscriptions orders to accounts. We started that process yesterday, but it crashed overnight. When it crashes, the My Subscriptions page has display errors until the system gets through everyone.

You should see an order confirmation email sometime in the near future. If you keep any eye on the May New Releases thread, we'll post there once that process is finished (and if we run into hiccups):
http://paizo.com/threads/rzs2s7i0?May-2015-New-Release-Shipping-Thread

Thanks!
~Sharaya


Sharaya wrote:

We are still in the process of generating May subscriptions orders to accounts. We started that process yesterday, but it crashed overnight. When it crashes, the My Subscriptions page has display errors until the system gets through everyone.

You should see an order confirmation email sometime in the near future. If you keep any eye on the May New Releases thread, we'll post there once that process is finished (and if we run into hiccups):
http://paizo.com/threads/rzs2s7i0?May-2015-New-Release-Shipping-Thread

Thanks!
~Sharaya

Okay, thank you!

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