Order 3458156

Customer Service

Order 3458156 has been pending since 4/10/15, and the order states that the payment authorization expires 4/17/15.
Is there something wrong with the order?

Customer Service Representative

Hi Soup,

Nothing is wrong with your order. The warehouse is just still in the process of getting all of the April subscription orders shipped out. If the authorization expires before the warehouse gets to it (which is pretty common based on how subscription processing works), it's not usually anything to worry about. The card will get tried again when the warehouse gets to it in the queue.

More details about billing and payments can be found here:

If you have any further questions or concerns, please let us know.


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