Subscription Checkout Loop

[Randal T Meyer]

What is the current solution for not being able to check out a new ongoing subscription?

[Sharaya]

I haven't heard of this happening recently. What's happening when you try to check out?

If you need to, we should be able to submit it from our side. Just confirm if you would like that done.

Thanks!
~Sharaya

[Randal T Meyer]

I fill out all the information, but when I get to step 4, I either don't have a Place Order button or it is disabled. When I don't have one and click on Confirm Order, I get Step 4 with a disabled Place Order button.

I had been trying to start my subscription with the Monster Codex, but in trying to remove and add the subscription this morning, I no longer have the option to start with Monster Codex. Can I still start with it, or did I lose my chance because of this?

[Sharaya]

Thanks for that information. Sounds like there is something to take a look at there.

I was able to submit the subscription order from our side. Since the option to start with the Monster Codex JUST rotated out, I was able to do some poking and prodding to get that added for you. You should soon get an email confirming this order information.

If you have any more questions, please let us know.

Thanks!
~Sharaya

[Randal T Meyer]

Thank you so much, I greatly appreciate it.