Shipping mistake on order


Customer Service

Sovereign Court

Hi there,

I was thinking about ordering the gargantuan green dragon during the sale, but when I do, it charges me 40+ dollars in shipping, and lists 4 items. I changed the quantity a few times, even changing it to 2 to see if that would fix the problem, but for some reason it keeps thinking that I am ordering 4 of them. Thank you for your time.

Customer Service Ray of Funshine

Hi Lorathorn,

There is definitely something weird going to on with this one. I'm poking the tech team to take a look at it.

Customer Service Ray of Funshine

The tech team has discovered a bug, which will be added to their project list.

In the meantime, I can attempt to override some stuff manually from our side, if you would like.

It looks like the cheapest shipping option should be USPS Priority, at approximately $12.00. If that works for you, please let me know, and I'll submit and prod the order from our side to make sure it works out okay. Also, please let me know if you would like the PDFs in the shopping cart submitted along with it.

Thanks!
Sharaya

Sovereign Court

Sorry for not getting back to you earlier, but I was without means to respond. I appreciate your help, and I hope that it clears up the bug in any event. I was a bit on the fence about it, so don't think that the bug influenced me. I went ahead and got the pdfs, but I'll hold off on the dragon for now.

Customer Service Ray of Funshine

Thanks for the update! Yes, this should help fix a bug, in any case :)

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