Random site outages not so random anymore.


Website Feedback


I'm a devoted purchaser of Pathfinder and will continue giving them my hard earned money for the products they develop.

But - and there is always a but - I'm becoming overly concerned about the site outages that have been happening. Now, I'm not talking about weather outage threats such as last week. I'm also not talking about maintenance. Such things are required, afterall.

No, I'm talking about being able to pull up the Paizo website to peruse and see what all is here that I haven't purchased yet. It's becoming expected at this point to see the wheels keep churning away on my browser then 10 secs or so later it is still churning away and/or eventually displaying no more than a blank white page.

This is something that really has to be addressed, guys. I have the patience to wait, sure, but it's not very convenient for us all. I'm growing more impatient with this as the days go by.
I purchased Lost Treasures, Giant Hunter's Handbook and Pirate's Promise a couple days ago and it took me more than a 25 minute roundtrip to get my pdf's downloaded.

And if this is in the wrong place do please move it. This is the first thread I've started here, so you know.


It's because of RPG superstar site traffic. They really should split the web store and Forums from each other. The same slow down happens when a new RPG line product gets released.

Development Manager

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Hey Vhayhen, I understand your frustration when the site does not respond as quickly as you would like. In this particular case it is because of the voting in RPG Superstar, an event that encourages a high degree of participation and voting is great for the participants, but can be a little rocky on the servers.

We have longer range projects we have already begun to disentangle the site components and create more resilience and dependability. However, one of the downsides of doing things the correct way is that you have to spend the time required to do it right; particularly when you don't have legions of developers to dedicate to the task. Our team is small but determined!

So can I tell you the site will be 99.9999 next month or even next quarter? No, but I can tell you we're making steps in that direction (which unfortunately require those very downtimes that can be so annoying) and that making this site more reliable and a better resource for our players is absolutely one of our highest goals.

Development Manager

1 person marked this as a favorite.

BigDTBone - Already in the plans......


Cort Odekirk wrote:

Hey Vhayhen, I understand your frustration when the site does not respond as quickly as you would like. In this particular case it is because of the voting in RPG Superstar, an event that encourages a high degree of participation and voting is great for the participants, but can be a little rocky on the servers.

We have longer range projects we have already begun to disentangle the site components and create more resilience and dependability. However, one of the downsides of doing things the correct way is that you have to spend the time required to do it right; particularly when you don't have legions of developers to dedicate to the task. Our team is small but determined!

So can I tell you the site will be 99.9999 next month or even next quarter? No, but I can tell you we're making steps in that direction (which unfortunately require those very downtimes that can be so annoying) and that making this site more reliable and a better resource for our players is absolutely one of our highest goals.

Very good. Very good, indeed.

I'm relatively new to Pathfinder as of this past Spring. I had no idea the RPG Superstar event would cause the servers to be rocky. I greatly appreciate the response and much luck with your work being efficient and on the mark.

I also didn't want anyone to think I was pointing fingers at anyone not doing their job(s) right. Was simply confused and more concerned.

Now, I will carry on with my perusal and know the site isn't about to implode.

Thank you!

Development Manager

We only implode Goblins.... mostly....


Alright, so here we are a grand total of 8 months later and the RPG Superstar Season 9 contest has ground this site to a snail's pace. Yes, I was informed about it the first time and understood. But now, 8 months later, I can't even navigate 2-3 pages any shorter than 2-3 minutes wait.

Could there seriously not have been an improvement by now? Better yet, and coming from a continued loyal Paizo consumer, just tell me when all the voting is over so I can come back and actually get somewhere on this site.

Please?

Thank you.

I will be back the date that is given. Until then, enjoy!


All the dates for RPG Superstar are accessible by clicking on the logo on the left of the page.


Cort Odekirk wrote:
We only implode Goblins.... mostly....

HEY!

Technology Manager

Pillbug Toenibbler wrote:
Cort Odekirk wrote:
We only implode Goblins.... mostly....
HEY!

Silly Goblin, next time read the consent form.....


Cort Odekirk wrote:
Pillbug Toenibbler wrote:
Cort Odekirk wrote:
We only implode Goblins.... mostly....
HEY!
Silly Goblin, next time read the consent form.....

Goblin? Read? Uhm...


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On a related note, the redirect to a fixed URL on any server error is *very* frustrating.

I tend to accumulate open tabs to read. For example, going through a forum and middle-clicking on each interesting thread.

I'll be happily reading along, when suddenly I close a tab and see the dreaded nostore page. Oh know! What did I try to open to read later? All lost! Oh, the humanity...

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