Well this is a first:
Date/Time Event Name Location
10 Nov 2014 14:22 Package undeliverable. Contact sender COEUR D ALENE, ID
10 Nov 2014 07:17 Package out for post office delivery COEUR D ALENE, ID
10 Nov 2014 07:07 Package Sorted by local post office COEUR D ALENE, ID
10 Nov 2014 05:37 Received by the local post office COEUR D ALENE, ID
07 Nov 2014 17:03 Shipment Info Received by Post Office SPOKANE, WA
I have never had this problem before and always get my stuff. 0 Nov 2014 14:22 Package undeliverable. Contact sender
|Sara Marie Customer Service Dire Care Bear Manager|
Digging with USPS a bit more I get "Your item was undeliverable as addressed at 10:01 am on November 12, 2014 in COEUR D ALENE, ID. It is being returned if appropriate information is available."
So its on its way back to us most likely, but looking at the order from my end nothing I see would explain why it was undeliverable. Please take a look at the address on the order in your order history and if it is incorrect, send customer service an email with the correct address. If the address is correct, we need to wait until we get the package back to see why it was undeliverable.