Order #3265284 Shipment Wrong


Customer Service


Pathfinder Card Game Subscriber

Dear Paizo,

Apologies for my curtness, but I am not one to complain often and as such, I only do so when I feel it is required.

I've sent two mails about this, two weeks ago, to customer service but have not yet received a reply.

I realize the theme is Piracy, but that usually means getting an extra copy that you didn't pay for rather than getting a copy of something else than you paid for.

In my case, ignoring the Customs costs that have been way up since my last shipments (not quite sure, but I thought these were included already in the price I pay you chaps?) I've received my Character Add-On Deck safely... and a second one packaged as the Raiders of the Fever Sea Adventure deck!

I've included images of this in my mail and I'd like to know how to proceed. Naturally I assume Paizo will take upon themselves all costs of safely delivering the actual adventure deck to me? Including customs?

Thank you for your reply,

Midas.

Customer Service Ray of Funshine

I'm sorry for the delay in responding to your email. We've been receiving an extremely high volume of inquiries and it is taking us some time to get caught up on everything. Our apologies for any inconvenience. We'll follow up on your email as soon as we can.

Community / Forums / Paizo / Customer Service / Order #3265284 Shipment Wrong All Messageboards

Want to post a reply? Sign in.