Order 3168056


Customer Service


Hey all -

I have an order still pending fourteen days after making the order. It originally gave an estimated ship time of 2-14 days, but now it says "Originally expected to ship in an unknown time frame", and that concerns me! :D

I did send an email to customer service about this two days ago and didn't receive a response.

I understand from reading all the other current concerns that y'all are swamped from the Great Golem sale, but I just want to make sure I will be getting my products, and sometime in the relatively near future.

Thanks for everything you do, guys. I'm so appreciative.

Customer Service Ray of Funshine

It looks like everything on your order should be good.

The "unknown time frame" has started popping up on some orders, but we have not quite identified what is triggering that in the system.

It looks like everything should be good to go, as soon as the warehouse gets to it in the queue. I don't see any potential issues. As to when it may be shipping, it's really hard to give an estimate for that right now, because of the volume of sale orders to process.

If you have any further questions or concerns, please let us know. Thanks!

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