Shopping Cart continues to be less than adequate.


Customer Service

Scarab Sages

Dear Paizo Grand PooBahs,

I love you. I really do. However I must make my displeasure known.

It vexes me that Paizo's shopping cart still cannot process a preorder item and an in stock item in the same order. This problem is persistent and needs to be fixed.

I have also been waiting about 2 weeks for a reply to an e-mail. You have explained that you have a backlog and convention season and yadda yadda. You have all been in this business too long to continue to make these excuses for service failures. You know when convention season is every year. You have an entire year to prepare for it. You have a responsibility to do better.

Perhaps you should launch a Kickstarter campaign to raise the resources you need.

Good day.

Sovereign Court

Boerngrim wrote:

Dear Paizo Grand PooBahs,

I love you. I really do. However I must make my displeasure known.

It vexes me that Paizo's shopping cart still cannot process a preorder item and an in stock item in the same order. This problem is persistent and needs to be fixed.

I have also been waiting about 2 weeks for a reply to an e-mail. You have explained that you have a backlog and convention season and yadda yadda. You have all been in this business too long to continue to make these excuses for service failures. You know when convention season is every year. You have an entire year to prepare for it. You have a responsibility to do better.

Perhaps you should launch a Kickstarter campaign to raise the resources you need.

Good day.

pardon me for asking the followinng mostly point less question. Could a Kickstarter be used just to add resources to single department within an otherwise stable company, say the Kickstarter raised funds to up grade all the hardware and sofeware in customer service, the details of which would be beyond my expertise. Could it work? What could be some of the rewards?

Customer Service Ray of Funshine

Dear Boerngrim,

Thanks for you feedback. I've passed it along to the Operations Team.

I've now followed up on your email as well.

If you have any further questions or concerns, please let us know.

Thanks!
Sharaya

Scarab Sages

Sharaya wrote:

Dear Boerngrim,

Thanks for you feedback. I've passed it along to the Operations Team.

I've now followed up on your email as well.

If you have any further questions or concerns, please let us know.

Thanks!
Sharaya

Thank you Sharaya.

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