Sidecart issue


Customer Service


Please move my current shopping cart (Pathfinder #1 (Standard Cover—Matteo Scalera), Pathfinder #2 (Standard Cover—Lucio Parillo) ) to my sidecart in order to ship with my subscription shipment.
It's really becoming an issue, i have managed to make the sidecart work maybe twice since the website update in the checkout proccess, btw here is a screenshot where the option "sidecart it" isn't available to me.

Another unrelated question, if i make an order of two (or more) items and one is a preorder item, then the whole order gets delayed until the preorder item is available, correct?

Customer Service Ray of Funshine

I have moved these from your shopping cart to your sidecart.

One thing I noticed is that this is designated was designated as a "gift" order. Gift orders cannot be processed to sidecarts as the system anticipates that they will have a different shipping address than the subscription address. If you have further trouble with the sidecart in the future, please let us know.

As for pre-orders, it it depends on the item. If you preorder items that will be published by Paizo along with non-preorder items, when going through the check out process, you should be able to choose whether or not we hold the other items until the preorder arrives, or whether we ship items as they become available. Preorder items from publishers other than Paizo will be shipped separately.

If you have any further questions, please let us know.

Thanks!
Sharaya


Yes i also have noticed this gift issue, i don't know why it shows that. Maybe because i added it from my wishlist? (i use the wishlist feature to save something i want to buy later).

Customer Service Ray of Funshine

Interesting. Thanks for that extra info! If you move stuff out the wishlist, and see any more errors (or don't see an option to unmark it as a gift), please send us more screenshots of what you are seeing). This may take some further looking into.


Get Erik to look at it in his new position as Super User !!!

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