USPS consitently delivering damaged books


Customer Service


I am sad to inform about the terrible quality the USPS has been offering as of late. Almost every single order from my subscriptions for the past 6 months has had some damaged books, with signs of bad handling of the package itself, such as the most recent one (Paizo order #3194731), which came with a corner of the package torn out. This obviosuly resulted in damage to the contents inside, such as cover of the books, signs of bending, sometimes even with shearing of the cover, especially the softcover AP volumes. I do have pictures of the books and the package from this last order, if it would be of any help.

I am aware that, as I live in Brazil and this is an international order, some risks are involved when handling the package over great distances. However, I subscribe to SEVERAL international magazines (including Nature, National Geographic, Neurology, among others) and frequently buy books from Amazon.com, and yet they NEVER arrive in such bad conditions. This for me is a strong sign that the problem does not lie with the Brazilian postal service, and is instead a problem within the USPS, for whatever reason.

I would very much prefer to stay a Pathfinder subscriber, mainly because I want to support you guys in the best way possible. So please, try to find a solution to this. Perhaps using another type of package, one that maybe costs a little more but offers more protection? Maybe offering an alternate shipping company? Whatever the case, I just wanted to add that I want to see these problems solved, because I don't want to be forced to cancel my Pathfinder subscriptions.

Thanks in advance, and sorry for the small rant,

Pedro Sampaio

Customer Service Ray of Funshine

I'm sorry to hear that your packages are being handled so poorly! Please do send the pictures! That would be helpful. Our email address is customer.service@paizo.com

In the meantime, I'll check with the warehouse to see if we have any other feasible shipping options, and we get back to you as soon as we know more.

Thanks!
Sharaya


Sharaya wrote:

I'm sorry to hear that your packages are being handled so poorly! Please do send the pictures! That would be helpful. Our email address is customer.service@paizo.com

In the meantime, I'll check with the warehouse to see if we have any other feasible shipping options, and we get back to you as soon as we know more.

Thanks!
Sharaya

I have just sent you an email with pictures from order #3194731.

Thanks again for the support!

Customer Service Ray of Funshine

Thanks for sending the pictures. I've responded to your email with some more questions.

Thanks!
Sharaya


Sharaya wrote:

Thanks for sending the pictures. I've responded to your email with some more questions.

Thanks!
Sharaya

Bump! Any news?

Customer Service Ray of Funshine

Yes, actually. I had news a couple of days ago, and apparently forgot to hit send on the email.
>.<

Sorry about that! It's been a crazy week. Email is sent now.

Thanks!
Sharaya


Just sent an email with a response.

I noticed that order #3223792 is marked as suspended and is expected to be sent via Standard Postal Delivery as opposed to USPS Priority Mail (my usual shipping option). Any ideia why it changed? Is it possible to set it back to USPS Priority Mail? Also, it is August 14th and the order is still pending, which also means that I can't download the pdf for the Advanced Class Guide or Iron Gods #1.

Cheers!

Customer Service Ray of Funshine

Checked and responded.

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