Hello,
I thought I had emailed customer service about this, but seeing no response maybe I had the email address wrong.
I had just over $100 in store credit before a purchase I made at Paizocon (Paizo Order # 3185088 for an Emerald Spire map pack, and I had checked my balance before I made the purchase), but now I have no credit remaining. I'm not sure what happened. There's no other unexpected purchases on my account against my store credit.
Also, I tried applying my $10 certificate from Paizocon to cover the scenario I was purchasing after I got home from Paizocon, and that isn't showing up as available credit either. Since I needed to prep the scenario to run at a gameday, I was able to use my credit card with no issues.
However, over a week later I still show no store credit.
Thanks in advance.
Hello!
Thanks for letting us know about this! It looks like the system had some problems processes the store credit that as used for the PaizoCon purchase. I have given things a poke, and the remaining balance of store credit should be displaying on your account now.
If you have any further questions, please let us know.
Thanks!
Sharaya
It's there! Thank you!
Glad to hear that! You're welcome!